Now you can proactively avoid administration problems with CRM Middleware - whether they be performance losses or even complete system freezes - using this comprehensive book, based on the extensive experience of SAP Active Global Support. You'll learn the basics of data processing in the Middleware (input processing, validation, output processing) and get concrete troubleshooting advice. Plus, uncover a vast array of optimization options for all critical parts of the Middleware, as well as practical instruction on how to avoid system freezes and on how to handle those freezes once they've occurred. Based on CRM Release 5.0, this book is also highly useful for those still working with the older Release 4.0. In addition, wherever possible, the authors also provide you with sneak previews of the upcoming release 6.0 as well. Highlights Include: * Input processing and validation * Output processing * BDoc modelling and storage * Groupware integration * Exchanging your own data * Replication & Realignment * XML * Reorganizing the Middleware * Mass changes * Roadmaps for analyzing the Middleware

In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to manage the customer-facing processes of their businesses. However, many companies have resisted implementing this most critical customer-oriented application due in large part to the lack of a single-point resource on implementing a CRM system. This book attempts to fill that gap. Implementing SAP® CRM will help technologists and managers come to grips with the vision, concept, and technology of CRM. It begins by laying out the groundwork for understanding CRM. It explains the concept and context of CRM and the tangible business benefits of CRM adoption. Demonstrating a professional approach to the evaluation and selection of SAP, it details the critical success factors (CSFs), patterns, and anti-patterns of a successful SAP CRM implementation. CRM implementations can add significant benefit to the company’s bottom line only if the company first transforms itself into a customer-centric and customer-responsive enterprise. This book explains what it means to be a customer-centric and responsive enterprise, and provides a framework for business operations based on customer relationships, rather than the traditional four Ps (product, positioning, price, promotion). It further spells out business process reengineering (BPR) strategies to configure internal business processes and operations with SAP CRM to improve customer-facing strategies, services, and relationships.

Learn SAP CRM Service Configuration Mastering SAP CRM Service Configuration: A Comprehensive Guide to Optimizing Your Customer Service Processes The book covers the following: 1 Introduction to SAP CRM Service Configuration 1.1 Overview of SAP CRM and its role in customer relationship management 1.2 Benefits of using SAP CRM Service 1.3 Key components of SAP CRM Service 2 Understanding the SAP CRM Service Organizational Structure 2.1 Organizational units in SAP CRM Service 2.2 Business partners and their roles in SAP CRM Service 2.3 Relationships between organizational units and business partners 3 Service Products and Categories 3.1 Configuring service products 3.2 Service product hierarchies 3.3 Service categories and their role in CRM Service 4 Service Contracts and Agreements 4.1 Types of service contracts 4.2 Creating and managing service contracts 4.3 Service level agreements and their importance in CRM Service 5 Service Order Management 5.1 Overview of service order processing 5.2 Configuring service order types 5.3 Creating and managing service orders 6 Service Quotations and Confirmations 6.1 Creating and managing service quotations 6.2 Configuring service confirmation types 6.3 Service confirmations and their role in CRM Service 7 Resource Planning and Scheduling 7.1 Resource planning concepts in SAP CRM Service 7.2 Configuring resource planning and scheduling settings 7.3 Allocating and managing resources for service orders 8 Service Billing and Invoicing 8.1 Overview of service billing and invoicing in SAP CRM Service 8.2 Configuring billing and invoicing settings 8.3 Creating and managing service invoices 9 Service Analytics and Reporting 9.1 Importance of analytics and reporting in CRM Service 9.2 Configuring CRM Service analytics and reports 9.3 Analyzing service performance using SAP CRM Service reports 10 Integrating SAP CRM Service with Other SAP Modules 10.1 Integration with SAP ERP 10.2 Integration with SAP SCM 10.3 Integration with SAP HCM 11 Advanced Topics in SAP CRM Service Configuration 11.1 Service case management 11.2 Customer interaction center (CIC) configuration 11.3 Service ticket management 12 Best Practices and Tips for SAP CRM Service Configuration 12.1 Optimizing service processes 12.2 Streamlining service operations 12.3 Maintaining efficient CRM Service system performance

Master the business processes and configuration for SAP Customer Relationship Management! This guide offers the details you need about key SAP CRM functionality and customization. Understand the key SAP CRM business processes and then configure the system for marketing, sales, and service. From master data to middleware to the web UI, get the answers you need to tailor SAP CRM for your own requirements.

Implement critical business processes with mySAP Business Suite to integrate key functions that add value to every facet of your organization Key FeaturesLearn master data concepts and UI technologies in SAP systemsExplore key functions of different sales processes, order fulfillment options, transportation planning, logistics execution processes, and customer invoicingConfigure the Order to Cash process in SAP systems and apply it to your business needsBook Description Using different SAP systems in an integrated way to gain maximum benefits while running your business is made possible by this book, which covers how to effectively implement SAP Order to Cash Process with SAP Customer Relationship Management (CRM), SAP Advanced Planning and Optimization (APO), SAP Transportation Management System (TMS), SAP Logistics Execution System (LES), and SAP Enterprise Central Component (ECC). You'll understand the integration of different systems and how to optimize the complete Order to Cash Process with mySAP Business Suite. With the help of this book, you'll learn to implement mySAP Business Suite and understand the shortcomings in your existing SAP ECC environment. As you advance through the chapters, you'll get to grips with master data attributes in different SAP environments and then shift focus to the Order to Cash cycle, including order management in SAP CRM, order fulfillment in SAP APO, transportation planning in SAP TMS, logistics execution in SAP LES, and billing in SAP ECC. By the end of this SAP book, you'll have gained a thorough understanding of how different SAP systems work together with the Order to Cash process. What you will learnDiscover master data in different SAP environmentsFind out how different sales processes, such as quotations, contracts, and order management, work in SAP CRMBecome well-versed with the steps involved in order fulfillment, such as basic and advanced ATP checks in SAP APOGet up and running with transportation requirement and planning and freight settlement with SAP TMSExplore warehouse management with SAP LES to ensure high transparency and predictability of processesUnderstand how to process customer invoicing with SAP ECCWho this book is for This book is for SAP consultants, SME managers, solution architects, and key users of SAP with knowledge of end-to-end business processes. Customers operating SAP CRM, SAP TMS, and SAP APO as part of daily operations will also benefit from this book by understanding the key capabilities and integration touchpoints. Working knowledge of SAP ECC, SAP CRM, SAP APO, SAP TMS, and SAP LES is necessary to get started with this book.