Achieve high standards in patient-focused care. Health Services Assistance provides complete coverage of core and elective units for assisting in nursing work in acute care. Exercises throughout the text provide students with the means to self-assess and extend their skills and knowledge. Foundation skills are developed early, underpinning understanding of the specialist acute care chapters that follow. Students are encouraged to reflect and contextualise their learning and to practise techniques in small groups. Activities break up the material so information is easier to retain. Self-check, extension activities and discussion questions can be incorporated into an institution's assessment strategy. Health Services Assistance is structured by competency for HLT33115 Certificate III in Health Services Assistance, supporting nursing in acute care, and is packed with specific cases and examples, as well as including additional content on palliative care and mental health. Each chapter addresses a competency, with a volume of learning that underpins the assessment requirements. The book is structured so that elements and criteria are communicated by the section headings. Teach following the qualification structure, using the print book, eBook or LMS integration.

This market-leading text supports the beginning learner by describing the knowledge and skills required to work towards a Certificate III in Health Services Assistance (Assisting in Nursing Work in Acute Care). Each chapter identifies the scope of practice and range of activities that can be undertaken when working in an Acute Care setting. The skills and knowledge required for the effective delivery of care, with examples, are detailed throughout the text, with the capacity for the learner to self-assess and to use knowledge learnt through the ‘Apply your knowledge’ feature at the end of each chapter. Health Services Assistance is the only comprehensive, local standalone text that directly aligns to the qualification HLT33115. Additional NEW units in this third edition extend the core to align with the Certificate III Allied Health Assistant requirement, for a mixed cohort. Using this text enables students to meet high standards of patient-focused care and provides teachers and facilitators with tools to support students throughout their learning journey. Premium online teaching and learning tools are available on the MindTap platform. Learn more about the online tools au.cengage.com/mindtap

This is a practical guide that will support primary care members through the process of change towards PCT status and assist those with PCT status. The contributors present real solutions to the many unique issues faced in this new stage of NHS development. Endorsed by the National Association of Primary Care it is an authoritative guide for the present and for future development. All members of the new primary care organisations and those supporting them will find this handbook to be an enlightening and indispensable guide.

This report provides an understanding of the nature of workplace violence, and suggests ways of preventing it. It highlights best practice and successful methods of prevention, illustrating the positive lessons to be drawn from such experience.

In this book, contributing scholars, practitioners, and researchers offer their practice experience and findings related to creating workplace wellness with emphases on the intellectual, vocational, physical, social, psychological, and spiritual needs of workers and the structures and policies within their workplaces. The first section of the book, "The Hazardous Workplace," addresses the stressful workplace, workplace violence, bullying, and counselling in an environment where stress is high and work entails more than the usual amount of risk. "Workplace Responses," the second section, examines the history of occupational assistance, several models of employee assistance practice, the workplace management of dis/abilities, complications around drug testing on the job, the relevance of spirituality to the workplace, an Aboriginal perspective on work, and an evaluative mechanism for occupational programming. Intake and assessment, crisis intervention, critical incident stress management, brief treatment, counselling employees suffering from depression or experiencing grief, and the role of mediation inside and outside of the workplace are explored in the third section, entitled "Practice to Create Well Workplace." And finally, four Case Studies comprise the final section, spanning the country while representing five very different work sites, including a child welfare organization in Ontario, the workforce of the University of Saskatchewan, a Canadian public sector employee assistance program, and a religious site where occupational assistance has been applied to a church community.