Online access ONLY - Single user licence price �25.00 (inc.VAT). Multi-user licences available

Produced by the National Police Driving Schools' Conference Motorcycle Roadcraft Working Party in conjunction with the Police Foundation and the National Extension College. Superseded by 2013 ed (ISBN 9780117081888)

Roadcraft is the official Police Driver's Handbook, approved by the Association of Chief Police Officers, and is used by the police service to train police drivers, but it is useful for any driver wishing to improve their skills and safety to a more advanced level. Roadcraft aims to help people become better drivers by increasing awareness of all factors that affect driving, such as the capability of the driver, characteristics of the vehicle, and road and traffic conditions. This new edition has been prepared in close consultation with a working group of senior police driving instructors and other police and civilian advance driver training experts. It has been updated to reflect recent changes in the legislative framework surrounding driving and emergency response driving and new methodologies in teaching safe driving. It now also incorporates information on automotive engineering advances such as ABS and SatNav devices and their effect on driving. A new chapter has been added to teach drivers the physical and psychological aspects of driving and how to develop mental skills to become a better driver.

Online access ONLY - Single user licence price �25.00 (inc.VAT). Multi-user licences available

Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace analyzes online consumer management, a practice in which customers monitor, report on, and—sometimes unwittingly—discipline workers through writing and posting online reviews. Based on case studies of the websites Yelp and Rate My Professors (RMP), Joshua Sperber analyzes how online reviewing, a popular contemporary hobby, tells us much about the collapse of the barriers separating work and leisure as well as our need for collective purpose and community wherever we can find it. This book explores the economic implications of online reviews, as reviews provide both valuable free content for websites and surveillance of, respectively, restaurant servers and college instructors.

In ancient Japan, beautiful yet functional cords made with the traditional braiding art of kumihimo adorned everything from kimonos to samurai armor to prayer scrolls. In Kumihimo Wire Jewelry, innovative jewelry artist Giovanna Imperia offers a fresh twist on this time-honored technique, adapting it to create stunning wire jewelry. In addition to a concise history of kumihimo and an overview of its essential materials, tools, and techniques, readers will learn the basics of this braiding method, plus how to create 20 striking projects--stylish bracelets, rings, earrings, and necklaces--all supported with detailed, step-by-step instructions and illustrations. This comprehensive book, which also includes pieces by prominent kumihimo jewelry artists from around the world, will inspire jewelry makers, beaders, and wireworkers at all skill levels to take their craft in a vibrant new direction.

In a business world where we are told that time is money, the real currency is communicating clearly at a poised and measured pace. Better Business Speech: Techniques, Tricks, and Shortcuts for Public Speaking at Work by Paul Geiger focuses on the challenges of being a strong communicator in a range of business settings. It begins with the basic premise that all speaking for business is public speaking. Therefore, these are the communication scenarios where any lack of confidence in speech ability will be magnified. The obstacles that stand in the way of successful meetings, presentations, networking events, job interviews, and sales calls are all clearly described. Seasoned speech coach Paul Geiger offers tricks, techniques, and shortcuts that all seem shockingly simple; but it is the retraining of the mind and body that is the hard part. He details practical daily exercises that lead to better speech habits and addresses the causes of ineffective speech pattern in both personal and business settings. The physical and mental aspects of speech are explored in the context of forming a strong speech technique foundation that never loses sight of the importance of always sounding authentic. By offering action steps and helpful online tutorials, Geiger provides readers with the tools necessary to make lasting changes that will enhance speaking skills in all facets of business life.