Secrets of the trade from the master of retail selling and sales training No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn practical money-making steps. By saving countless hours of trial-and-error experience, readers will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant. No Thanks, I'm Just Looking delivers the tricks of the trade from an international retail authority. Author is the most heavily attended speaker on retail selling and operational management in the world These groundbreaking high-performance training systems have been used by more than 500,000 retailers, from small independents to the likes of Neiman Marcus, Cartier, Billabong, La-Z-Boy and Godiva, to routinely deliver more sales Friedman created the number one retail sales and management system used by more retailers than any other system of its kind in the world Get proven techniques that will increase sales and elevate your staff to a high-performance sales team.

I'M A SALESMAN! NOT A Ph.D.: REALISTIC STRATEGIES TO INCREASE YOUR SALES is packed full of realistic strategies & techniques to increase sales productivity. Author Brad Huisken has over twenty years experience in all facets of the sales profession. I'M A SALESMAN! NOT A Ph.D. focuses on sales techniques, communication skills, & customer service standards that will build a selling relationship with clients for both now & well into the future. W. Luke Bemis (Sales Manager - Xerox Corp.) says "I'M A SALESMAN! NOT A Ph.D. is one book that all sales professionals should read, re-read & keep for reference. Mr. Huisken's PMSA Relationship selling program is a complete & detailed program that is easy-to-apply in real selling situations, & will undoubtedly increase customer service satisfaction & your income!" Claudia Dillman (Director of Advertising Sales - Jones Intercable, Inc.) writes "Brad has written a wonderful, warm, human 'how-to' for any salesperson - rookie or veteran - tangibles or intangibles. The add-on, telephone tips, needs assessment questions, reference book & after-the-sale topics are all 'use it right now' for any would-be professional. I'll recommend reading this one." Brad Huisken's book is also being supported by a seminar tour of North America throughout 1996 & 1997. I'M A SALESMAN! NOT A Ph.D. Author, Brad Huisken - $19.95 U.S. IAS Training, 2020 Youngfield St. #141, Lakewood, CO 80215. Telephone: 303-936-9353 or 800-248-7703, FAX: 303-936-9581.

The study of consumption and its relationship to cultural and social values has become a vibrant and important field in recent years. Hitherto however, relatively few detailed and full length works on this topic have been published. In what will become a seminal volume, this book examines retail selling in various historical contexts and locations, as both an activity at once 'mundane' and almost universal. The book introduces the reader to the existing literature relevant to the subject; and explores the widespread perceptions of moral ambiguity surrounding the practice of selling consumer goods - ranging from concerns about the adulteration of goods, to fears about sharp practice on the part of retailers - and places such concerns in the context of wider societal values and ideas. The ambivalence towards retail selling and sellers is also a central focus of the collection, focussing on the attempts by retailers to develop selling techniques and successful practices of salesmanship, and at the same time establish widely-shared understandings of 'good' retailing. The book also delves into the more dubious practices of retail selling, including practices on the margin of legality, the issue of credit and changing attitudes towards debt. Uniquely the book examines how sales techniques relate to the wider context of a whole shopping 'experience' or shopping environment. Taken as a whole, this volume will provide a first port of call for students, researchers and others interested in exploring consumer cultures, and the cultural norms and practices involved in the sale of consumer goods in various historical periods and geographical contexts.

True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false, says this provocative book. Neil Rackham and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don‘t work for major sales. Rackham went on to introduce his SPIN-Selling method. SPIN describes the whole selling process: Situation questions Problem questions Implication questions Need-payoff questions SPIN-Selling provides you with a set of simple and practical techniques which have been tried in many of today‘s leading companies with dramatic improvements to their sales performance.