Results Revolution describes use of three simple levers¿Required Results, Reciprocol Results, Realized Results¿to sustainably drive greater Focus, Energy, and Solutions for your business.

Originally published: Moscow; New York: Progress Publishers/ Militant Publishing Association, 1931.

In this revised and expanded version of Nikki Keddie's work, Roots of Revolution, the author brings the story of modern Iran to the present day, exploring the political, cultural, and social changes of the past quarter century. Keddie provides insightful commentary on the Iran-Iraq war, the Persian Gulf War, and the effects of 9/11 and Iran's strategic relationship with the US. She also discusses developments in education, health care, the arts and the role of women.

Professor C.E. Black of Princeton University called this "a valuable contribution to our understanding of the revolutionary movements that are now a worldwide phenomenon. It includes thoughtful essays on many varieties of revolution, considered in the light both of past developments and future prospects. The twentieth century was an age of revolution. Over many areas of the world the two great ideologies of nationalism and communism spawned violent upheavals, often differing in form but aiming at the transformation of the existing order by means of coups d'etat, revolutions, and "wars of national liberation." Eleven distinguished political scientists and policy theorists offer a penetrating analysis of the theoretical and substantive aspects of revolution. Their scholarly, lucid, and well-balanced essays explore the revolutionary theories and experience of several centuries and apply them to the most crucial problem of this century. Carl J. Friedrich argues that it is the failure of government, which is at the core of the political revolution, and shows that constitutional regimes that have allowed "little revolutions" promoting gradual political and social change have been singularly free of revolutionary upheaval. Presenting the thinking of some of the best minds of the 20th century, this volume offers important guideposts for the future study of the etiology of revolutions. Here are not mere speculative and historical distillations, but new insights and conclusions regarding the origin, purpose, and impact of revolution on the world of today and tomorrow. An indispensable work for every student and scholar of comparative politics, international relations, and the history and theory of Communism, it will also be welcomed by the statesman and the educated layman who want to probe the causes of the historical upheavals of our time. Carl J. Friedrich was Eaton Professor of the Science of Government, Harvard University. During World War II he helped to found the School of Overseas Administration at Harvard to train officers for work in military government abroad, and he was its Director from 1943-1946. He was Professor of Political Science at the University of Heidelberg from 1956 to 1966, where he founded and helped to develop the Institut fr Politische Wissenschaft. He served as President of the American Political Science Association in 1962, the International Political Science Association from 1967-1970, and the Institut international de philosophie politique in 1969.

Government That Works, The Results Revolution in the States, is the story of public servants at every level of state government, across the nation, who are transforming government. With real-world, hands-on stories from states including in part Oregon, Michigan, Maryland, Colorado, Tennessee, Washington, and New Mexico, the book chronicles the emerging best practices in results-driven government. Government That Works includes practical tools in use to implement sweeping cultural change by shifting the system of management from one that is reactionary to a system driven by clear goals and specific measures that gauge progress. The book addresses how a management system is what coalesces everything from being customer driven, to lean, and balanced scorecards, to regulatory reform, project management and employee engagement.

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.