Between September 1993 & September 1997, the number of civilian employees across government decreased by about 8,900. To understand the initial effects of this reduction, this report reviews 4 major federal departments to (1) describe the activities they have undertaken in restructuring personnel offices & operations; (2) ascertain what, if any, performance measures are in place to gauge results of the restructuring efforts; & (3) identify issues that agencies may commonly encounter when in restructuring their personnel operations, they consider outsourcing automated personnel &/or payroll services to another agency or the private sector.

For the past two decades, the Office of Personnel Management (OPM) has been working to modernize the paper-intensive processes and antiquated systems used to support the retirement of federal employees. By moving to an automated system, OPM intends to improve the program's efficiency and effectiveness. In January 2008, GAO recommended that the agency address risks to successful system deployment. Nevertheless, OPM deployed a limited initial version of the modernized system in February 2008. After unsuccessful efforts to address system quality issues, OPM suspended system operation, terminated a major contract, and began restructuring the modernization effort, also referred to as RetireEZ. For this study, GAO was asked to (1) assess the status of OPM's efforts to plan and implement the RetireEZ program and (2) evaluate the effectiveness of the agency's management of the modernization initiative. To do this, GAO reviewed OPM program documentation and interviewed agency and contractor officials. To improve OPM's effort to plan and implement its retirement modernization program, GAO is recommending that OPM correct

Excerpt from Restructuring of the Office of Personnel Management: Hearing Before the Civil Service Subcommittee of the Committee on Government, Reform and Oversight, House of Representatives, One Hundred Fourth Congress, First Session; February 7, 1995 Members present: Representatives Mica, Bass, Gilman, Morella, Moran, and Mascara. Mr. Mica. I'd like to call the first meeting of the Subcommittee on Civil Service to order. I'm John Mica, I've been chosen to Chair this panel. Good morning to some of our witnesses and those in at tendance, also to my colleague, Frank Mascara, from Pennsylvania. Can't help but reflect that I feel a bit like Vaclav Havel this morn ing. I remember when he addressed the House, was it a year or so ago, and he opened his statement, and said something like, 4 months ago I was in jail and wasn't allowed to speak, and here I am before the Congress. And my situation is somewhat similar. Four months ago I wasn't allowed to speak in this committee, at the last hearing in the full committee, and here I am today chairing a panel. So it's an exciting time for me. I want to take this opportunity to welcome everyone to this first hearing of the newly created Subcommittee on Civil Service of the Government Reform and Oversight Committee. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.