Crises and disasters that impact tourism can have extensive reputational implications for the organisations and destinations involved. This text uses real life cases studies to contextualise the relevant theories and unpacks examples of best practice to show how carefully managed response strategies can ensure the organisation’s future survival.

As global tourism faces its greatest threat since World War II, the author draws on over 40 years of industry and academic experience to explore the core themes that underpin crises, their impact on the tourism industry and recovery. Focussing on this emerging issue in within the travel industry and academic tourism research, this author explores crisis management approaches from scholars, governments and tourism associations around the world. A dedicated chapter also covers the impact of Covid-19 on tourism industries and economies across the world and well as how nations from around the world responded to the global pandemic outbreak. The book is split by theme and features over 20 case studies, including 2020 Australian bush fires, 2019 Sri Lankan terror attack, SARS and Swine Flu, the collapse of Thomas Cook, the global and Greek financial crises and the threat to the Great Barrier Reef. Discussion questions and activities are included at the end of each chapter. Suitable reading for students on tourism and tourism crisis management modules.

In the age of artificial intelligence (AI), hotel and travel management are undergoing transformations to revolutionize guest experiences, make operations efficient, and improve industry standards. AI technologies redefine how hotels and travel companies personalize customer interactions, streamline operations, and optimize revenue management. From tools like chatbots and virtual assistants to predictive analytics, AI enables increased efficiency and customization. As AI continues to evolve, questions must be raised about data privacy, ethical use or algorithms, and the roles of hospitality workers as technology becomes pivotal. Hotel and Travel Management in the AI Era explores the intersection of AI and hotel and travel management, showcasing its potential for innovation and the challenges it presents for workers in the hospitality industry. It posits effective solutions for managing technology integration in an industry where the human aspect of management is pivotal. This book covers topics such as virtual and augmented reality, smart technology, and risk management, and is a useful resource for hospitality and tourism professionals, security workers, computer engineers, business owners, sociologists, researchers, and academicians.

The implementation of waste-to-energy innovations is a shining example of advancement in sustainable tourism, characterized by the intertwining of environmental consciousness and hospitality. Through this transformational approach, businesses not only reduce their adverse effects on the environment by utilizing the potential of waste materials to generate energy, but they also open the way for a more sustainable and efficient operation model. Throughout history, managing this garbage has presented considerable issues, resulting in damage to the environment and the depletion of resources in several essential tourist destinations. These innovations seek to remedy this challenge. Application of Waste-to-Energy Innovations in Tourism offers a complete overview of waste-to-energy technologies that can be used in tourism facilities. It further assesses the environmental, economic, and social repercussions of implementing these technologies within the context of tourism facilities. Covering topics such as circular waste management, sustainability, and tourist experiences, this book is an excellent resource for industry professionals, policymakers, researchers, academicians, investors, non-governmental organizations, graduate and postgraduate students, educators, and more.

Recent global crises such as the COVID-19 pandemic have further emphasised the need for improved disaster management within the tourism industry, and with this in mind, the Handbook on Crisis and Disaster Management in Tourism fully addresses the importance of crisis and disaster readiness. This erudite Handbook brings together contributions from both leading tourism practitioners and scholars of a variety of disciplinary backgrounds, ranging from economics to hospitality, to showcase collaborative approaches to destination and business recovery.

This book offers a comprehensive overview of the relationship between tourism and earthquakes through all stages of a disaster. It discusses the measures available to manage tourism after earthquakes and examines the means to mitigate the potential impacts of earthquakes on tourism. The chapters address important questions such as ‘are tourists who come to earthquake regions immediately after an earthquake a benefit or a burden for recovery?’ and ‘should priority be given to evacuate tourists after an earthquake hits?’. The volume provides insights into the ethical, commercial and socioeconomic issues facing tourism after a major earthquake. It will be useful to students and researchers in tourism studies, tourism planning and marketing, natural hazards, and destination and disaster management.