Experts estimate that as many as 98,000 people die in any given year from medical errors that occur in hospitals. That's more than die from motor vehicle accidents, breast cancer, or AIDSâ€"three causes that receive far more public attention. Indeed, more people die annually from medication errors than from workplace injuries. Add the financial cost to the human tragedy, and medical error easily rises to the top ranks of urgent, widespread public problems. To Err Is Human breaks the silence that has surrounded medical errors and their consequenceâ€"but not by pointing fingers at caring health care professionals who make honest mistakes. After all, to err is human. Instead, this book sets forth a national agendaâ€"with state and local implicationsâ€"for reducing medical errors and improving patient safety through the design of a safer health system. This volume reveals the often startling statistics of medical error and the disparity between the incidence of error and public perception of it, given many patients' expectations that the medical profession always performs perfectly. A careful examination is made of how the surrounding forces of legislation, regulation, and market activity influence the quality of care provided by health care organizations and then looks at their handling of medical mistakes. Using a detailed case study, the book reviews the current understanding of why these mistakes happen. A key theme is that legitimate liability concerns discourage reporting of errorsâ€"which begs the question, "How can we learn from our mistakes?" Balancing regulatory versus market-based initiatives and public versus private efforts, the Institute of Medicine presents wide-ranging recommendations for improving patient safety, in the areas of leadership, improved data collection and analysis, and development of effective systems at the level of direct patient care. To Err Is Human asserts that the problem is not bad people in health careâ€"it is that good people are working in bad systems that need to be made safer. Comprehensive and straightforward, this book offers a clear prescription for raising the level of patient safety in American health care. It also explains how patients themselves can influence the quality of care that they receive once they check into the hospital. This book will be vitally important to federal, state, and local health policy makers and regulators, health professional licensing officials, hospital administrators, medical educators and students, health caregivers, health journalists, patient advocatesâ€"as well as patients themselves. First in a series of publications from the Quality of Health Care in America, a project initiated by the Institute of Medicine

What is it in the behavioral makeup of ordinary people, operating in the course of ordinary daily living, that lends itself to participating in horrendous activities — and doing so at times with zeal, at times with joy, at times without duress? Katz demonstrates that we do not need any special behavioral equipment for doing evil. The very same behaviors can take us in both directions for either living humanely and decently or for doing evil. This book demonstrates how some of these processes work, and sensitizes us to the potential for evil in our ongoing daily activities. This knowledge about ordinary behavior can empower us to take charge of our own direction, and help us turn away from beguilings of evil when they come our way.

How can we bring people together? Sociologist and best-selling author Eric Klinenberg introduces a transformative and powerfully uplifting new idea for health, happiness, safety and healing our divided, unequal society. 'This wonderful book shows us how democracies thrive' Steven Levitsky & Daniel Ziblatt, authors of How Democracies Die Too often we take for granted and neglect our libraries, parks, markets, schools, playgrounds, gardens and communal spaces, but decades of research now shows that these places can have an extraordinary effect on our personal and collective wellbeing. Why? Because wherever people cross paths and linger, wherever we gather informally, strike up a conversation and get to know one another, relationships blossom and communities emerge – and where communities are strong, people are safer and healthier, crime drops and commerce thrives, and peace, tolerance and stability take root. Through uplifting human stories and an illuminating tour through the science of social connection, Palaces for the People shows that properly designing and maintaining this ‘social infrastructure’ might be our single best strategy for a more equal and united society.