Relationships Among Service Quality, Hedonic and Utilitarian Values, Customer Satisfaction and Behavioural Intentions
Title | Relationships Among Service Quality, Hedonic and Utilitarian Values, Customer Satisfaction and Behavioural Intentions PDF eBook |
Author | Chui Ying Angel So |
Publisher | |
Pages | 169 |
Release | 2015 |
Genre | Consumer satisfaction |
ISBN |
An Investigation of the Relationships Between Service Quality, Customer Satisfaction, Perceived Value and Behavioural Intentions
Title | An Investigation of the Relationships Between Service Quality, Customer Satisfaction, Perceived Value and Behavioural Intentions PDF eBook |
Author | Jackie Lai Ming Tam |
Publisher | |
Pages | |
Release | 2000 |
Genre | |
ISBN |
New Perspectives in Hospitality Management
Title | New Perspectives in Hospitality Management PDF eBook |
Author | Emerald Group Publishing Limited |
Publisher | Emerald Group Publishing |
Pages | 214 |
Release | 2015-10-30 |
Genre | Business & Economics |
ISBN | 1785608800 |
New Perspectives in Hospitality Management is a unique collection of articles that represent the very highest level of scholarship in the sphere of hospitality research. The articles published in this collection identify some emergent themes that have subsequently established themselves as key trends among academics in the field.
PROCEEDINGS OF ACADEMICS WORLD INTERNATIONAL CONFERENCE
Title | PROCEEDINGS OF ACADEMICS WORLD INTERNATIONAL CONFERENCE PDF eBook |
Author | Miss. Madhusmita Satapathy |
Publisher | Institute for Technology and Research (ITRESEARCH) Bhubaneswar, India |
Pages | 63 |
Release | 2022-05-05 |
Genre | Technology & Engineering |
ISBN | 9390150329 |
Disclaimer: Authors have ensured sincerely that all the information given in this book is accurate, true, comprehensive, and correct right from the time it has been brought in writing. However, the publishers, the editors, and the authors are not to be held responsible for any kind of omission or error that might appear later on, or for any injury, damage, loss, or financial concerns that might arise as consequences of using the book.
Effects of Perceived Service Quality on Customer Loyalty and Repurchase Intentions. The Mediating Role of Customer Satisfaction
Title | Effects of Perceived Service Quality on Customer Loyalty and Repurchase Intentions. The Mediating Role of Customer Satisfaction PDF eBook |
Author | Shahrukh Salman |
Publisher | Anchor Academic Publishing |
Pages | 57 |
Release | 2017-09-19 |
Genre | Business & Economics |
ISBN | 3960676875 |
The primary objective of this study is to gauge the effect of perceived service quality on customer loyalty and repurchase intentions through customer satisfaction in Lahore, Pakistan. Therefore, the significance of customer satisfaction for customer loyalty and repurchase intentions is explained. Customer satisfactions play a mediating role between perceived service qualities, customer loyalty and repurchase intentions. The population of the research is constituted of the potential customers of Lahore and the sample size amounts to 230.
The Relationship of Customer Satisfaction and Service Quality in the Formation of Customer Future Behavioural Intentions in Retail Business
Title | The Relationship of Customer Satisfaction and Service Quality in the Formation of Customer Future Behavioural Intentions in Retail Business PDF eBook |
Author | Mee Moi Cannye Chung |
Publisher | |
Pages | 428 |
Release | 2004 |
Genre | |
ISBN |
Consumer Psychology in Tourism and Hospitality
Title | Consumer Psychology in Tourism and Hospitality PDF eBook |
Author | Ying Qu |
Publisher | Frontiers Media SA |
Pages | 455 |
Release | 2023-06-30 |
Genre | Science |
ISBN | 2832527957 |