In any consenting and negotiated personal service relationship, there are hundreds of ways in which the servant can make the master's life easier, and the master can manage the servant most effectively. Why is it that we usually only hear about a few of these ways? From housework to driving to child care to personal care, nearly anyone who is in service (or who would like to be) has dozens of skills they already know that they can offer as a service, and there are countless more practical everyday skills they can learn. Real Service is a handbook for service-oriented submissives and the people they serve, providing techniques to help a service relationship function smoothly, and suggestions for service that can be offered.

What causes poor customer service? You might be surprised.

In the struggle over affirmative action, no employment setting has seen more friction than urban fire departments. Thirty years of legal and political efforts have opened the doors of this historically white male preserve, but men of color have yet to consolidate their gains, and women's progress has been even more tenuous. In this unique and compelling account of affirmative action at the "street level," Carol Chetkovich explores the ways in which this program has succeeded and failed. Chetkovich follows the men and women of the Oakland Fire Department Class 1-91 through their academy training and eighteen-month probation. In vivid and sometimes surprising narratives, newcomers tell of their first battle with a full-fledged fire, their reactions to hazing rituals, and their relationships with veterans and fellow trainees. Real Heat explores how the process of becoming a firefighter interacts with the dimensions of race and gender to support some and discourage others. The book examines the implications of these interactions for public policy and social justice.

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Real and Relevant provides teachers with a realistic, integrated, and inspirational guide for how to lead service and project-based learning with their students. By engaging in service or project-based learning with students, you are doing nothing less than changing the world for the better. By letting your students explore and begin to solve real life problems, they acquire deeper knowledge, new skills, newfound motivation, responsibility and engagement.

Do we use social media, or are we being used by it? Social media is brilliant and obscene. It sharpens the mind and dulls it. It brings nations together and tears them apart. It perpetuates, reveals, and repairs injustice. It is an untamed beast upon which we can only hope to ride, but never quite corral. What is it doing to us? In Terms of Service, Chris Martin brings readers his years of expertise and experience from building online brands, coaching authors and speakers about social media use, and thinking theologically about the effects of social media. As you read this book, you will: Learn how social media has come to dominate the role the internet plays in your life Learn how the “social internet” affects you in ways you may not realize Be equipped to push back against the hold the internet has on your mind and your heart

On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.