Ready Made Activities Customer Care Skills Box
Title | Ready Made Activities Customer Care Skills Box PDF eBook |
Author | Simon Johnson |
Publisher | Financial Times/Prentice Hall |
Pages | |
Release | 1995-01-01 |
Genre | |
ISBN | 9780273614401 |
Ready Made Activities Customer Care Skills Title Insert
Title | Ready Made Activities Customer Care Skills Title Insert PDF eBook |
Author | Simon Johnson |
Publisher | |
Pages | |
Release | 1995-03-01 |
Genre | |
ISBN | 9780273614395 |
Ready Made Activities Customer Care Skills Ohp's
Title | Ready Made Activities Customer Care Skills Ohp's PDF eBook |
Author | Simon Johnson |
Publisher | Financial Times/Prentice Hall |
Pages | |
Release | 1995-03-01 |
Genre | |
ISBN | 9780273614371 |
Ready Made Activities Customer Care Skills Handouts
Title | Ready Made Activities Customer Care Skills Handouts PDF eBook |
Author | Simon Johnson |
Publisher | Financial Times/Prentice Hall |
Pages | |
Release | 1995-03-01 |
Genre | |
ISBN | 9780273614388 |
Ready Made Activities Customer Care Skills Text
Title | Ready Made Activities Customer Care Skills Text PDF eBook |
Author | Simon Johnson |
Publisher | Financial Times/Prentice Hall |
Pages | |
Release | 1995-03-01 |
Genre | |
ISBN | 9780273614364 |
Ready Made Activities for Customer Care Skills
Title | Ready Made Activities for Customer Care Skills PDF eBook |
Author | Simon Johnson |
Publisher | |
Pages | 224 |
Release | 1994-08-01 |
Genre | |
ISBN | 9780785526766 |
The Big Book of Customer Service Training Games
Title | The Big Book of Customer Service Training Games PDF eBook |
Author | Peggy Carlaw |
Publisher | Management & Leadership |
Pages | 0 |
Release | 2006-10 |
Genre | Customer services |
ISBN | 9780077114763 |
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.