Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.

A rags to riches story, twice over – as featured on Channel Four’s The Secret Millionaire. Raising the Bar documents Rob Lloyd's life growing up on a farm in Cheshire, his years at boarding school, his close relationship with his father and distant relationship with his mother, as well as the problems he had landing his first job (having failed his English Language O level six times). His appearance on The Secret Millionaire is also described in detail.

‘The Rio Olympics for India, regardless of its disappointments, became immensely significant. In the dynamics of Indian sports, its legacy could be far-reaching. Three women, in their maiden Olympics, had blazed a trail unforeseen. Dipa Karmakar became the first Indian to qualify for Olympics, and reach the finals. Her fourth-place finish would be a significant benchmark for upcoming gymnasts. Sakshi Malik became the first Indian woman wrestler to win an Olympic medal in a sport traditionally marked for men. PV Sindhu became the youngest Indian to win an Olympic medal and the first badminton player to win a silver. ‘The chances of these three women pioneers were once viewed at best quixotic. Through their exemplary performances, they have woken up the entire country. To dream.’

In April of 2000, Gary Erickson turned down a $120 million offer to buy his thriving company. Today, instead of taking it easy for the rest of his life and enjoying a luxurious retirement, he's working harder than ever. Why would any sane person pass up the financial opportunity of a lifetime? Raising the Bar tells the amazing story of Clif Bar's Gary Erickson and shows that some things are more important than money. Gary Erickson and coauthor Lois Lorentzen tell the unusual and inspiring story about following your passion, the freedom to create, sustaining a business over the long haul, and living responsibly in your community and on the earth. Raising the Bar chronicles Clif Bar's ascent from a homemade energy bar to a $100 million phenomenon with an estimated 35 million consumers, and a company hailed by Inc. magazine as one of the fastest-growing private companies in the U.S. four years in a row. The book is filled with compelling personal stories from Erickson's life-trekking in the Himalayan mountains, riding his bicycle over roadless European mountain passes, climbing in the Sierra Nevada range--as inspiration for his philosophy of business. Throughout the book, Erickson--a competitive cyclist, jazz musician, world traveler, mountain climber, wilderness guide, and entrepreneur--convinces us that sustaining one's employees, community, and environment is good business. If you are a manager, executive, business owner, or board member, Raising the Bar is your personal guide to corporate integrity. If you are a sports enthusiast, environmentalist, adventure lover, intrigued by a unique corporate culture, or just interested in a good story, Raising the Bar is for you.

Drawing upon the authors' extensive experience with observational, interview and intervention research, this book provides a definitive review of knowledge about bar room environments and their regulation, and provides directions for the prevention of aggression, violence and injury in and around public drinking establishments.

An accessible guide to building a home bar one bottle at a time, this book gives readers tools for mixing fantastic cocktails without investing time and money in niche single-use ingredients. There's a basic cocktail formula for building a bar that is anything but ordinary. Spirit + Sugar + Acidity/Bitterness = Tasty Cocktail Instead of drawing on esoteric bottles of liquor, complicated syrups, and obscure sodas, this book takes readers through the home bar bottle by bottle, ensuring that every ingredient is versatile enough to be used to the last drop. Building on a very basic cocktail pantry, each chapter thoughtfully introduces a new bottle and explains how it opens new possibilities for cocktails. Each chapter builds on the one before, so readers never encounter recipes calling for unfamiliar spirits or ingredients. RAISING THE BAR allows readers to set their own pace and maximize the usefulness of the spirits they bring home. This book will be a go-to reference for the home bartender that is practical enough for the day-to-day and special enough for a party. With handsome graphics and a smart focus on what's already in stock, it's what home mixologists can turn to when they want creative and delightful drinks without a bar cart full of single-use bottles. Perfect for: Those new to cocktail making looking for accessible, easy-to-mix cocktails Cocktail and entertaining enthusiasts, Anyone wanting inspiration on how to set up a well-stocked bar at home