A complicated chain of events is set into motion after Mrs. Chavender takes a bite of breakfast ham, declares it inedible, and sets out to complain to Duff and Trotter, one of London's most exclusive merchants

Quick Service Restaurants, Franchising, and Multi-Unit Chain Management provides a multifaceted view on the one-hundred-billion-dollar industry with worldwide appeal. Quick-service restaurants (QSRs) have been the dominant segment of the food service industry since their inception in the 1920s. This book focuses on the QSR industry, its historical roots in America, consumer acceptance, management practices, international expansion, and co-branding opportunities. A nationwide survey of mature customers highlights the characteristics, unpleasant service experiences, and service requirements that diminish their satisfaction in QSRs. There is a chapter on airline food and what companies are doing to improve food quality and customer satisfaction. There are also chapters focusing on food safety, sanitation, and consumption trends. A case study of Billy Ingram and White Castle restaurants shows how hamburgers became a staple menu item in American restaurants.

Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants, Franchising, and Multi-Unit Chain Management examines a variety of issues pertaining to quick service restaurants. Quick-service restaurants (QSR) are the dominant sector of the foodservice industry and a one-hundred-billion-dollar industry. Since their inception in the 1920s, quick-service restaurants have become one of the cultural icons of America. This informative book contains vital information on: growth, change and strategy in the international foodservice industry food safety as an international problem and the formation of outreach committees to combat the challenges faced globally food consumption patterns and the driving forces that influence consumer food preferences the differences between mature and younger customers’ expectations and experiences in QSRs, casual, and fine dining restaurants consumer attitudes toward airline food adding quick-service meals to airplane menus factors influencing parental patronage of QSRs a case study on how Billy Ingram, founder of White Castle restaurants, made the hamburger a staple on American menus

Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

The golden arches. The red-haired girl with pigtails. The colonel with a beard and signature bowtie. All of these sentences instantly bring to mind the brands they are associated with, and also probably the instant taste and smell of the food they sell. These images are known on a global scale. How did they do it? Through the power of franchising! Have you ever wanted to start your own fast food/quick service restaurant? Maybe you have an idea for the "next big thing" when it comes to this ever-growing sector of the industry. The average American spends about $1,200 a year on fast food. That's easily $100 or more a month going towards this cultural phenomenon. It really IS a phenomenon when you look at it in terms of how fast the concept of franchised fast food has grown in less than a century. Close your eyes and take yourself back to your childhood. Of course, you can remember the people and places, but it is the smell of food that makes the jigsaw stick together. Your mother, your father, the heartbeat of the kitchen, and the taste of love made real! I have vast experience in starting, running, and ending a profitable restaurant business. I feel it is my duty to show you how to start your business from scratch, run it as best as you can, and then how to gracefully bow out if that time comes. Most importantly, I want to equip you with my advice not just of what to do, but also of what not to do when you decide to start your own fast food restaurant. In this book, you will learn all about the fast food industry - starting your own quick-service restaurant and what franchises are made of. We will cover topics such as: The history and basic industry of fast food How fast food and franchises got their start What it takes to be an entrepreneur Exactly what it takes to start your business from scratch How to deal with financiers How to cover all the bases with insurances, licensing, and equipment How and when to expand your business What the future trends of this industry are Exactly what franchising means, what costs are included in a franchise and the pros and cons of buying into a franchise vs. starting out on your own Financing and the corporate culture once you take on a franchise business Lastly, we'll cover some non-food franchises in case you end wanting to venture down a little different path. Even though this book is choc-full of information, I would greatly encourage you to read literally anything you can about starting the business of your dreams, including, but not limited to, this book. As a BONUS, when you purchase the paperback book here on Amazon, you can download the Kindle version for FREE

The authors contemplate the origins, architecture and commercial growth of wayside eateries in the US over the past 100 years. Fast Food examines the impact of the automobile on the restaurant business and offers an account of roadside dining.

Many managers are making a lot of money in fast food. Sooner or later you may find yourself promoted into management, if you aren't already. Regardless, I need to tell you that there are things about managing a fast food restaurant (quick service restaurant) you don't know; however, should know! That's where this book comes in handy. Immediately pick up a copy of this book and read it cover to cover. What you'll discover will astonish you. Imagine learning how to manage people better, immediately gain deep rapport and favor with the people who count, and make more money, at once. I don't know if you want in instruction manual that will hold your hand and give you the vital secrets necessary to prompt you to be one of the 'best' managers, or not. I don't know if you want to discover how to make the type of money only a few managers really know how to make. Does it matter? What really matters is you can make your life a lot easier, your income a lot more plentiful, and your job immensely more fun than it could be doing anything else. Being a fast food manager in the quick service industry may be something you fall in love with after you read this book. You see this is a special book that under promises and over delivers. You'll love how now you finally have the instruction manual to from the bottom of the food chain to the top and almost over night. If you're in fast food (or any management position) grab a copy of this book today and take these secrets to the bank.