A humane, jargon-free, and above all practical guide to supercharging quality throughout your organization. This book presents a simple, 8-step battle plan for delivering quality, covering culture, attitude, behavior, empowerment, training, policies, leadership and mission. It demonstrates how to eliminate the barriers to quality, ensure quality leadership, and implement a "quality policies starter kit" that can place your organization squarely on the road to quality. All business and organizational professionals interested in promoting quality within their organizations.

The classic and deeply influential work on business management, leadership, problem solving, and quality control—based on Denning’s famous 14 Points for Management. Now reissued for the managers and leaders of today! Translated into 12 languages and continuously in print since its original publication in 1982, this highly influential framework presents the foundations for a completely transformational way to lead and manage people, processes, and resources. According to Deming, American company management’s failure to plan for the future brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to: • Stay in business • Protect investment • Ensure future dividends • Provide more jobs through improved product and service In simple, direct language, Deming explains the principles of management transformation and how to apply them. This edition includes a foreword by Deming’s grandson, Kevin Edwards Cahill, and Kelly Allan, business consultant and Deming expert.

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

"Your life isn't over." My dad says this. "I mean, YOUR life isn't over. Beyond the kids. You'll go on living, doing things. This isn't it." I know, I assure him. I have the kids. They need me. They're my life now. "OK," he replies, then grunts—more of a brief hum. He only hums when he thinks I'm full of shit. Shockingly single. Amy Biancolli's life went off script more dramatically than most after her husband of twenty years jumped off the roof of a parking garage. Left with three children, a three-story house, and a pile of knotty psychological complications, Amy realizes the flooding dishwasher, dead car battery, rapidly growing lawn, basement sump pump, and broken doorknob aren't going to fix themselves. She also realizes that "figuring shit out" means accepting the horrors that came her way, rolling with them, slogging through them, helping others through theirs, and working her way through life with love and laughter. Amy Biancolli is an author and journalist whose column appears in the Albany Times Union. Before that, Amy served as film critic for the Houston Chronicle where her reviews, published around the country, won her the 2007 Comment and Criticism Award from the Texas Associated Press Managing Editors Association. Biancolli is the author of House of Holy Fools: A Family Portrait in Six Cracked Parts, which earned her Albany Author of the Year. Amy lives in Albany, New York, with her three children.

“Well-written and fascinating . . . this is the kind of book you want everyone to read.”—Cleveland Plain Dealer “Curiosity, awareness, attention,” Laurence Gonzales writes. “Those are the tools of our everyday survival. . . . We all must be scientists at heart or be victims of forces that we don’t understand.” In this fascinating account, Gonzales turns his talent for gripping narrative, knowledge of the way our minds and bodies work, and bottomless curiosity about the world to the topic of how we can best use the blessings of evolution to overcome the hazards of everyday life. Everyday Survival will teach you to make the right choices for our complex, dangerous, and quickly changing world—whether you are climbing a mountain or the corporate ladder.

This essential handbook for the data communications/network manager and planner covers a variety of data communication and IS topics. The Network Manager's Handbook addresses technical issues associated with local and wide area networking, purchasing communications services, supporting the network's users, understanding the telecommunications regulatory environment, personnel issues, and more.