Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

This updated edition enables readers to understand how academic libraries deliver information, offer services, and provide learning spaces in new ways to better meet the needs of today's students, faculty, and other communities of academic library users.

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. - Complex and fragmented subject matter is synthesized into clear and logical presentation - Focuses on current research and best practices - International in scope

This text considers the influences and demands on academic libraries, and explains how to increase user satisfaction through quality management. It examines the needs of different user groups, and the requirements of subject communities, as well as those of teaching staff.

This authoritative textbook provides a comprehensive overview of the changing functions of higher education libraries & the organizational cultures in which they operate. This new edition has more extensive coverage of: performance measurement; accessibility; information literacy; digital libraries; copyright; institutional repositories; virtual

Providing perspectives of early- and mid-career librarians as well as highly seasoned professionals, this book offers leadership advice that will help academic librarians of all experience levels to surmount the issues they face and overcome new challenges. Academic libraries and librarianship have dramatically evolved in recent years—in everything from their collections and facilities to their relationships with faculty and internal and external partners. These changes demand different mindsets and new skills on the part of librarians. This book explains how the quality of leadership is the key component of successfully implementing innovative service and practices—and as a result, of the success of the library itself. To that end, it offers practical guidelines for implementing leadership principles and achieving success in this evolving culture. Coedited by a team of three highly experienced academic librarians, Leading in the New Academic Library gives actionable advice regarding subjects like helping staff gain new competencies, leading from the middle, and succession planning. The content also addresses hot topics such as the academic library's new role, the integration of IT into library organization and infrastructure, making data-driven decisions, renovating a library space to meet changing user needs, and collaborating with internal as well as external partners.

Wikipedia and Academic Libraries: A Global Project contains 19 chapters by 52 authors from Brazil, Canada, Hong Kong, Ireland, Kyrgyzstan, Mexico, Netherlands, Nigeria, Scotland, Spain, and the United States. The chapters in this book are authored by both new and longtime members of the Wikimedia community, representing a range of experiences.