This document has the background papers from the 1992 AHCPR conference held to formulate a research agenda for quality assurance and improvement. Contents: Executive summary A perspective on quality assurance research Quality improvement / quality assurance taxonomy: a framework Organisational issues and perspectives on quality assurance Quality assurance and quality improvement in the information age Using information in quality improvement and quality assurance What is quality improvement? a report from the field Quality improvement: a patient's perspective Closing quality improvement/assurance information gaps: AHCPR's role Closing quality improvement/assurance information gaps: public and private sector roles Workshop recommendations Appendices.

Quality Management and Managerialism in Healthcare creates a comprehensive and systematic international survey of various perspectives on healthcare quality management together with some of their most pertinent critiques. It reviews the factors which have underpinned the managerialist trajectory of healthcare management over the past decades.

Here's a reference book that will explore the difficult issues facing quality management professionals and energize your approach to concerns you face daily. Examines quality in healthcare from both a historical, and current perspective. You'll get proven strategies on how to survive in today's managed care environment. Explore the extensive framework of quality in healthcare and discover how it relates to other industries. Examine real life situations, explore the benefits, And The pitfalls to avoid. Plus, visualize the quality process with the help of charts and tables, and easy-to-understand diagrams.

A practical guide containing 50 different quality improvement and quality assurance approaches to help improve practice. · Helps staff to improve the quality of the products and services offered · Includes practical ideas for internal and external quality assurance activities (IQA/EQA) · Helps staff to prepare for external inspections and EQA visits · Readable, relevant and easy to understand · Provides valuable ideas and tips for new and experienced quality staff · Uses simple language to explain each approach · Can help promote outstanding teaching and learning