From the Internet’s favorite dermatologist, and the star of TLC's Dr. Pimple Popper, an entertaining, comprehensive, illustrated skin care guide from the social media phenomenon and board-certified Dermatologist, Dr. Sandra Lee. Dr. Sandra Lee’s fame exploded when she began posting videos of her popping zits, cysts, and blackheads on her social media channels. Now, the board-certified dermatologist shares her warmth, wit, and passion for healthy skin in this practical guide. An informative and entertaining look at the world of the internet’s favorite dermatologist, Put Your Best Face Forward offers essential information on skin care, whether you’re hitting adolescence or the middle years—including acne treatments, anti-aging advice, step-by-step tutorials, quizzes, prevention, and tips. Everyone needs a good routine, no matter if you’re genetically blessed with a flawless complexion or have serious facial problems. Through education and empowerment, Dr. Lee helps you understand the what and the why of skincare and sends you on a path to clearer, beautiful skin. Covering a host of skin issues, filled with invaluable information and enlightening photos, Put Your Best Face Forward shows you how to look good every day, no matter your age.

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

Offers step-by-step directions on how to achieve a wide range of effects, for both everyday and special occasions, through the use of makeup.

Internationally recognized makeup artist and trailblazing entrepreneur Trish McEvoy reveals her revolutionary, proven system that teaches women everywhere at any age to achieve total beauty security and confidence in this inspirational full-color playbook that is part empowering manifesto, part comprehensive how-to guide. Thousands of women, both celebrities and private clients alike, have turned to Trish McEvoy’s proprietary system for applying makeup, and looking—and feeling—transformed. Now, millions of women will have the opportunity to access her secret method in one complete, gorgeous book that goes beyond the basic step-by-step makeup lessons. Trish understands the power of beauty security. A woman with a positive self-image, can-do attitude, and sense of grace and calm will get what she wants out of life, and then some. But it’s not so easy to cultivate these qualities. Trish has a simple, 4-part solution. And it surprisingly starts with leveraging just a few minutes a day in a unique way. Even the most time-starved woman can do this, with lasting results. Compiling all of her best wisdom, Trish begins with a passionate and persuasive argument that makes clear the importance of self-care, then offers specific strategies to transform yourself from the outside in. Infused with Trish’s trademark charisma, this motivational, must-have resource is filled with highly practical takeaways and tutorials that will equip you with the tools to face life at your most beautiful and self-assured. The Makeup of a Confident Woman includes over 200 full-color illustrations.

A surprising assessment of the ways that virtual worlds are entangled with human psychology

Be Prepared to Lead in the Moment: Assess, think, and respond on-the-spot Impromptu shows leaders how to think on their feet and respond eloquently in every situation. Never have there been so many opportunities to inspire and influence in everyday situations -- elevator chats, corridor conversations, networking gatherings, meetings, and ceremonial events. Indeed, today the most iconic leadership moments are spontaneous, spur-of-the-moment events that reveal the inner workings of the leader's mind. When these impromptu opportunities arise, leaders must be able to listen, think, and respond within seconds. They don't read a script from a page, they convey the narrative that is already in their mind. They can tailor a message—in a meeting, in the corridor, or in a tweet—to influence and inspire any audience. Those who shine in that moment are remembered for their leadership. Those who stumble are remembered for their gaffes, mixed messages, or insensitivity. Nobody remembers the leaders who retreat to their office, formulate a strategic plan, and distribute a memo the following week. Guided by her entrepreneurial success as founder of The Humphrey Group and her firm's work with tens of thousands of leaders over the past 30 years, Judith Humphrey makes clear the importance of preparing to be spontaneous -- as counterintuitive as that may sound! Drawing upon the best impromptu moments from the Greeks to the present, the book looks at every aspect of impromptu speaking. You will learn how to: Think like an impromptu leader Quickly read an audience of one or a thousand Collect your thoughts and craft a persuasive message 'Script' yourself within seconds for any occasion Avoid 'um's' and 'ah's' and use the right words at the right time Discover improv techniques that will enable you to shine Deliver your message with clarity, confidence, and conviction. The ability to speak on the spot is often seen as an innate gift, a talent of 'natural-born' leaders. The truth is, it's a skill that can be learned—a skill that is quickly becoming a must-have for anyone in a leadership position. Impromptu provides clear, actionable guidance to help you reach your full leadership potential. It will enable you to influence and inspire followers on the many 'small stages' that define our daily lives.

Transform your small business into a revenue-generating machine with this step-by-step marketing resource Running a small business is a fun and rewarding experience. It’s even more fun and rewarding when clients and customers are clamoring to get a hand on your latest product or service. And effective marketing is the key to making that happen. In Small Business Marketing Strategies All-in-One For Dummies, small business experts from the United States Chamber of Commerce walk you through every single step of designing, launching, running, measuring, and improving your company’s next marketing campaign. But don’t worry—with Dummies, it’s all about learning made easy. You’ll discover techniques that work in any kind of small business, from full-time trades to brick-and-mortar shops and online side-hustles. Starting at the beginning of the marketing process, you’ll move on to learn how to blend different marketing methods, such as content, social, search, and traditional, to generate massive customer interest. In this book, you will: Pour the foundation of your marketing strategy by defining your ideal customers, sizing up your market, and setting your goals Kick off a successful campaign the right way by picking the best software, platforms, and techniques to power your marketing Combine content marketing, social media, and traditional strategies to generate the perfect marketing and advertising mix Evolve past gut instincts and measure your results with hard data and reliable metrics Moving beyond individual strategies and techniques, Small Business Marketing Strategies All-in-One For Dummies shows you how to blend every tool at your disposal into one effective marketing strategy. It’s a must-read for any small business owner trying to grow their company.