Issues on Malay civilization; papers of a colloquium.

This volume presents a selection of articles aimed at introducing the field of local knowledge to a local and international audience. Based upon the theme “Retracing Tradition for a Sustainable Future,” the articles detail local practices that reflect local wisdom in various domains of knowledge such as literature, architecture, water management, tourism, dance and drama. This collection of articles embodies an important, tangible initiative by Universiti Sains Malaysia Local Knowledge Secretariat to identify and retrace indigenous local knowledge, besides documenting and conserving local wisdom for future generations. It presents an important resource for researchers and students interested in exploring the under-researched area of local knowledge and indigenous science in the Malaysian context.

This book is designed for library school students, beginning cataloguers, and any information professionals who find they have to be cataloguers and have forgotten how.

Services Management: An Integrated Approach 2/e The book provides a comprehensive insight into the service management industry and it's importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Services Management second edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students. Essence of Business Process Re-Engineering 1/e A concise, usable guide to re-engineering business processes for competitive advantage, this quick guide goes beyond the hype to demonstrate exactly what business process re-engineering (BPR) is all about, and what it can and cannot accomplish. Readers will learn how and where to begin the BPR process and the do's and don'ts for making sure that BPR really pays off.

"This scholarly discussion of managerial challenges details the most recent research on how organizations can better create, share, and exploit knowledge. Spanning the business and public service context, the information provided covers practical issues such as measuring returns, establishing trust, and integrating technology. Also discussed are knowledge management systems, Internet support, and information systems development."

This book tackles some of the key questions in the field of Man-made and natural disasters by providing an understanding of the different phases of disaster management and planning, including emergency, preparedness, rehabilitation, mitigation and reconstruction.