"One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable." —Emmanuel Amadi, Mississippi Valley State University Rethink management in criminal justice. Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage readers to consider the importance of providing high-quality and effective criminal justice services. Readers will develop skills for responding to their customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. Readers will also learn to critique their own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system. New to the Third Edition: Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more. Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes. Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. Updated Career Highlight boxes demonstrate the latest data for each career presented. More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice. Nine new In the News articles include topics such as Recent terrorist attacks Police shootings Funding for criminal justice agencies New technology, such as police drones and the use of GPS monitoring devices on sex offenders Cybercrime, cyberattacks, and identity theft Updated references, statistics, and data present readers with the latest trends in criminal justice.

Michael Santos helps audiences understand how to overcome the struggle of a lengthy prison term. Readers get to experience the mindset of a 23-year-old young man that goes into prison at the start of America's War on Drugs. They see how decisions that Santos made at different stages in the journey opened opportunities for a life of growth, fulfillment, and meaning.Santos tells the story in three sections: Veni, Vidi, Vici.In the first section of the book, we see the challenges of the arrest, the reflections while in jail, the criminal trial, and the imposition of a 45-year prison term.In the second section of the book, we learn how Santos opened opportunities to grow. By writing letters to universities, he found his way into a college program. After earning an undergraduate degree, he pursued a master's degree. After earning a master's degree, he began work toward a doctorate degree. When authorities blocked his pathway to complete his formal education, Santos shifted his energy to publishing and creating business opportunities from inside of prison boundaries.In the final section, we learn how Santos relied upon critical-thinking skills to position himself for a successful journey inside. He nurtured a relationship with Carole and married her inside of a prison visiting room. Then, he began building businesses that would allow him to return to society strong, with his dignity intact.Through Earning Freedom! readers learn how to overcome struggles and challenges. At any time, we can recalibrate, we can begin working toward a better life. Santos served 9,135 days in prison, and another 365 days in a halfway house before concluding 26 years as a federal prisoner. Through his various websites, he continues to document how the decisions he made in prison put him on a pathway to succeed upon release.

First published in 2004. Routledge is an imprint of Taylor & Francis, an informa company.