His common sense approach to sharing techniques on how to make you a great adjuster and providing easy to apply techniques is not seen in most books. After reading this book you will find yourself with many techniques on how to be efficient at what you do, producing great claim files while amazing your customers. His promise to just give key facts will allow anyone to use this book as a reference for years to come. What a refreshing presentation that is geared to truly helping adjusters be great, without having to sift through needless information. Danny lays out a tried and true formula for becoming a great, well rounded adjuster with a fantastic approach to adjusting claims. And Danny does it all in an excellent way that will stay with you long after you finish his book. I highly recommend that all adjusters, from the newest adjuster just entering the property insurance industry to the most experienced adjusters at the tail end of their career, take the time to read and study this outstanding book.

Insurance adjusters meet clients on the worst days of their lives, and they must be diplomatic, tactful, and ethical. The job is not only about returning phone calls and doing paperwork. Whether the case involves cargo damage, residential and business property damage, fire, fraud, burglary, or arson, its the job of the adjuster to get to the bottom of things. Author Jonathan L. Scott has spent more than thirty years as an adjuster. In a series of short stories, loosely based on actual insurance claims, he recalls navigating the human dimension of balancing a clients circumstances with policy requirements and the lawand its never easy. All adjusters investigate, evaluate, and settle claims, but the best ones are worth their weight in gold several times over. The bad ones, however, can cause huge problems for the public and their employers. If youve ever been curious about the work of an insurance adjuster, read on and find out how each claim becomes its own little adventure.

This book details key property and casualty concepts rarely discussed or found in print; rather they are often left to be "discovered" over time. These important concepts are now written down for all insurance practitioners to easily access. Examples of the topics and concepts found in this book include rules for reading ANY insurance policy; why losses are excluded; contractual risk transfer; legal liability theories; "COPE" details; and the proper explanation of coinsurance concepts. Also included is a rather extensive glossary of insurance and insurance-related terms. Readers will: 1) Gain a deeper understanding of insurance theories; 2) Be better prepared to explain insurance concepts to their clients; and 3) Develop a greater appreciation and understanding of the claims valuation process.