Helping children, disabled people, the unemployed, the elderly or homeless people can be inspiring work. However you can only help other people effectively if you understand your role clearly and know how to navigate the organisation in which you work. Professional Practice in Human Service Organisations examines what it means to be a professional in human service work, and how to develop excellence in professional practice. Making explicit what is often held as tacit knowledge in day to day practice, the authors explain the dynamics of human service organisations. They outline the challenges worker can face in caring for vulnerable people while at the same time fulfilling expectations of management and funding bodies. They explain the importance of understanding the complex networks of service delivery systems, including the role of information technology. They also examine how workers can maintain professional relations with clients, colleagues and other workers by developing skills in advocacy and in handling conflict, complaints and ethical dilemmas. Professional Practice in Human Service Organisations is essential reading for practitioners new to roles in social work, community work, youth work and related fields.

Here is a timely, insightful book that greatly increases the effectiveness of human service professionals and the organizations in which they function. Organization, Policy, and Practice in the Human Services is the first such text to bring together in a systematic fashion the concepts of organizational theory, policy, and practice in the human services. Offering a basic orientation to the structure and operations of social service organizations, Neugeboren addresses society’s need for the successful operation of these complex institutions in our highly organized society. He also calls for a re-examination of what is meant by “dependency” and postulates new methods of dealing with the social and personal problems confronting people in contemporary society. This book is indispensable for administrators, practitioners, and students. Practitioners gain instruction in “bureaucratic expertise,” enabling them to maximize opportunities, limit organizational constraints, reduce the likelihood of “burnout,’and otherwise become a “good bureaucrat” instead of an ineffective if well-intentioned one. Administrators will benefit from a model of organizational goals, practical guidelines for evaluating the effectiveness of an organizational structure, and methods for identifying and remedying the causes of organizational dysfunction. Neugeboren’s practical ideas make a significant contribution in preparing tomorrow’s social workers to deal more effectively with the world facing each of us. His theoretical insights are grounded in discussions of actual cases making them easy to apply to any human service organization.

Developing Human Service Leaders is an empowering text for human services students that covers the skills and behaviors essential for leaders to manage themselves, their teams, and the organization. Using a unique coaching voice, author Deborah Harley-McClaskey follows a Reflection–Diagnosis–Prescription approach for leadership development with exercises built into the dialogue. The final chapter, Prognosis, offers a workbook-style exercise to help students make a personal change.

Ethical Practice in the Human Services moves beyond addressing ethical issues and principles to helping readers actually practice ethical behavior through awareness of their personal morals, values, and choices. With coverage of ethical standards from six different associations, the text addresses ethical issues and principles in social work, counseling, psychology, and marriage and family therapy. Robust pedagogy includes case illustrations and guided exercises to give readers a deeper understanding of the underlying moral principles and values that serve as a foundation for the various ethical codes.

This is a value pack comprising Chenoweth's The Road to Social Work and Human Service Practice, 5e print book + Search Me! Social Work, 2-term Instant Access. The Road to Social Work and Human Service Practice provides a comprehensive introduction to all aspects of practice in the professions of social work and the human services. It lays out the journey and expertly signposts the key areas of knowledge, skills, values, ethics, practice contexts and contemporary debates. Client and practitioner perspectives offer reflections on real-life social work and human services interventions, while new case studies show how theory can be applied to practice. Fully updated and revised, this text is an invaluable tool for students as they start their careers in the social work and human services sector. Search Me! is an online research library customised to your subject, that puts the information you need right at your fingertips. Content is updated daily from hundreds of scholarly and popular journals, eBooks and newspapers. Plus, 24-hour access means you won't be limited by library opening times!

Practitioners in the helping professions today operate in challenging settings where budgets have been cut dramatically, and progression and success are too often defined primarily by key performance indicators and strategic outcomes. Tensions arise when such pressures conflict with helping professionals' core responsibilities to provide excellent care, advocate for patients or service users and to seek social justice. This book introduces a critical model for supervision which addresses not only the human relationships and interactions involved in work, but also the financial, political and managerial environment in which the work is carried out. It identifies how reflective practice alone is not enough to bring about transformational change, and outlines how practitioners can learn in and through supervision, drawing on ideas from critical pedagogy and organisational learning. Practice examples are included to demonstrate the use of this approach within contemporary human service environments. Providing a new approach for effective supervision, this book will be of interest to practitioners, managers, researchers, academics and students working across the human services, including health care, social services and criminal justice.

The Road to Social Work and Human Service Practice provides a comprehensive introduction to all aspects of practice in both social work and the human services. It lays out the journey and expertly signposts the key areas of knowledge, skills, values, ethics, practice contexts and contemporary debates. Client and practitioner perspectives offer reflections on real-life social work and human services interventions, while case studies show how theory can be applied to practice. This market-leading, reader-friendly text is an invaluable tool for students as they start their careers in the social work and human services sector. Instructor resources include instructor's guide, PowerPoints, additional case studies, Test Bank and NEW author videos. Premium online teaching and learning tools are available on the MindTap platform. Learn more about the online tools cengage.com.au/mindtap