"Professor Kellett′s text is unique among undergraduate texts in its use of narrative theory to understand conflicts and to develop more effective strategies in family and relational conflicts. The most impressive aspect of the text is the rich and compelling stories. Students and practitioners will be able to relate to the stories and learn important conflict analysis techniques and communication skills through them." —Angela Laird Brenton, University of Arkansas at Little Rock "The text is a wonderful study of the role of archetype in a conflict and the use of narrative. I am impressed with the notion of projection. In a self-focused society we don′t often think that the problem may lie within ourselves. The book teaches the skill of self-reflection and helps readers to become more other-centered. I am pleased to read the case studies as they provide fine classroom tools; they are engaging and diverse. Kellett has done much to incorporate narrative into the study of conflict and communication. Conflict Dialogue is a welcome addition to the body of conflict literature and centers communication within that body of literature." —Christopher Lynch, Kean University Conflicts are more effectively managed if people understand the layers meaning in their conflicts and collaborate based on those meanings. In this book, author Peter M. Kellett analyzes and interprets real-life conflict stories as a way to create opportunities for more productive ways to navigate and resolve conflict. Key Features: Examines real, lived experiences of conflict: Real-life conflict stories, from students themselves, illustrate how people actually manage conflict and allow readers to identify with experiences from their own lives. These stories represent the different participants in the conflict allowing readers to compare and contrast the meaning of the conflict from varied perspectives. Addresses diversity in conflicts: Because conflicts are mediated by both personal and cultural issues of identity, case study narratives of diverse cultural relationships and conflicts are included throughout. Blends theoretical depth with practical technique: This book uses an additive approach that builds theoretically grounded technique through four sections. Throughout each chapter, readers get both a sense of the depth and complexity of conflicts and an understanding how dialogic negotiation can be used to create more productive relationships. Intended Audience: This is an ideal textbook for advanced undergraduate and graduate courses such as Interpersonal Conflict, Conflict Analysis/Management, Dispute Resolution, and Negotiation in the fields of Communication, Sociology, Psychology, Human Resources, and Business & Management. It is also an excellent resource for scholars, researchers, and practitioners in the areas of conflict and dispute resolution.

Power your business culture with strong workplace relationships—and watch productivity and profitability soar For years, companies have been implementing programs that promote social responsibility and improve employee health, both of which benefit the financial bottom line. Now it’s time to focus on positive social interactions and relationships in the workplace. Why? Research shows that authentic, trust-based relationships increase job satisfaction, engagement, productivity, and retention—and even decreased healthcare costs. In Work Better Together, two experts from Deloitte explain how working remotely, over-relying on digital communication, and always being “on” is fast-increasing feelings of isolation and burnout—and how a work culture driven by quality relationships can reverse these trends. The authors show how to cultivate positive relationships by: Focusing on self-care, such as physical health, quality sleep, and taking time off Tapping into human skills, such as empathy, authenticity, and communication Using technology with intentionality to strengthen relationships, while breaking the negative habits technology fosters Managing workplace relationships, whether you’re in the office every day or telecommuting—or something in between Developing a culture of strong relationships that drive quality collaboration throughout the organization Work Better Together walks you through the process of implementing change and fueling a much-needed corporate movement towards humanity in the workplace. Based on the authors’ 40+ combined years of experience, it helps you meet today’s employees’ most urgent needs, while benefitting your organization in real and measurable ways.

In this exceptional new sixth edition, the author has retained the practical framework for offering immediate problem-solving assistance to persons in crisis. Therefore, the goal of this updated and expanded edition is to provide knowledge and methods applicable to particular crisis circumstances. Specific topics include: core concepts that are fundamental to all intervention efforts, crisis theory and the philosophy of crisis intervention, basic communication and problem-solving skills, suicide prevention, assistance for terminally ill persons, bereavement counseling, intervention with crime victims, rape counseling, negotiating with armed perpetrators, group strategies, family and marital interventions, disaster relief, case management, physical facilities, modes of contact, community relations, selection, training, and burnout prevention procedures. The handbook also details a review of the research on crisis intervention and how individual intervenors can build upon that knowledge. Numerous case examples presented in the handbook (with fictitious names) are based on actual occurrences the author has encountered. The techniques in this book are applicable to crisis centers, hotlines, Internet-based services, victim-assistance programs, college counseling centers, hospitals, schools, correctional facilities, children and youth programs, and other human service settings. The Study Questions at the end of each chapter are designed to serve as useful applications of crisis intervention theories and principles. Intended for caregivers whose work involves crisis intervention efforts, this is an informative resource for counselors, social workers, psychologists, nurses, physicians, clergy, correctional officers, parole and probation officers, and lay volunteers.

Combining a theoretical and a practical approach, this book provides a guide to educational administration, management, and leadership across sectors. The author focuses on two particular topics: organizational learning and dilemma management. More specifically, the author looks at how to bring about productive relationships in order to solve complex problems, showing how effectiveness is enhanced when complex problems are resolved collaboratively and trustingly. This book will stimulate and support practicing and aspiring educational leaders at all levels and in all types of educational organizations.

This Handbook provides a comprehensive and authoritative account of the movement towards co-production of public services and outcomes, a topic which has recently become one of the most intensely debated in public management and administration, both in practice and in the academic literature. It explores in depth the processes of co-commissioning, co-design, co-delivery and co-assessment as major approaches to co-production through citizen voice and citizen action and as key mechanisms in the co-creation of public value. The key debates in the field are fully explored in chapters from over 50 eminent authors in the field, who examine the roots of co-production in the social sciences, the growth of co-production in policy and practice, its implementation and management in the public domain, and its governance, including its negative aspects (the ‘dark side’ of co-production). A final section discusses different aspects of the future research agenda for co-production.

This book examines the recovery principle of co-production within mental health services, defining it as the creation of a space where all stakeholders – including service users, family members, carers and supporters – come together in a partnership to improve all aspects of mental health services. Exploring both the practicalities and complexities of co-production, the book provides detailed analyses of all aspects of the concept in relation to mental health and discusses the growing evidence-base for adopting co-production as a recovery approach within a mental health setting. The book’s chapters outline: the foundational principles in implementing the concept in services; the theories of co-production in and outside of mental health settings; how to translate theory into practice; and examples of implementation. The book also explores the sustainability of co-production and the tensions that are present between the idea of recovery and mental health policy. The volume represents an ideal introduction to the concept of co-production in mental health and will be valuable reading for those researching and working in the area of mental health services and recovery, including nurses, occupational therapists and social workers.