Covering product warranties, this work offers comprehensive examinations of fundamental concepts and furnishes detailed, immediately applicable results. It sets out to bridge the gap between theory and practice, and integrates the research of various disciplines that study warranty, illustrating all basic consumer warranty options.

The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.

Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development. Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.

A practical guide provides workable suggestions for writing a simple and easily understandable warranty. Specific instruction is given for writing the warranty once it is decided what warranty coverage should be offered. Examples of good and poor warranties are given throughout the text. (The general outlines of warranty law are covered, but specific federal or state regulations are not). 5 specific areas are addressed: how to organize a written a written warrantly; full vs. limited warranties; clear and simple warranty writing; specific guidelines for making the warranty visually clear and attractive;and how to test the warranty to be sure consumers understand it. A checklist for reviewing the prepared warranty is included.

Examines the impact of product quality on warranty and maintenance costs and strategies, from the perspectives of both manufacturers and users. Discusses theories of warranty and preventive maintenance, and investigates what exactly better quality means, how it impacts warranty policies and costs for the manufacturer, and how it effects placement and maintenance strategies and costs for users. Main concepts and tools used for measuring quality improvement are those of stochastic ordering and mixture models. Theoretical base of the work is a time-varying failure-rectification process. Annotation copyrighted by Book News, Inc., Portland, OR