Computer-Supported Cooperative Work (CSCW) is an interdisicplinary research area devoted to exploring the issues of designing computer-based systems that enhance the abilities of cooperating workers to coordinate and integrate their activities in an efficient, effective, and flexible manner. This rigorously selected volume represents both practical and theoretical approaches from many of the leading researchers in the field. As an interdisciplinary area of research, CSCW is characterized by bringing together widely disparate research traditions and perspectives into an arena of collaboration and contention. The selected papers reflect the diverse approaches and cultures of this multi-disciplinary field. This collection will be of interest to a wide audience - because of the huge practical import of the issues and because of the interdisciplinary nature of the problems and the solutions proposed. In particular, the volume will be of interest to researchers and professionals in computing, sociology, cognitive science, and human factors.

The emergence and widespread use personal computers and network technologies have seen the development of interest in the use of computers to support cooperative work. This volume presents the proceedings of the ninth European conference on Computer Supported Cooperative Work (CSCW). This is a multidisciplinary area that embraces the development of new technologies grounded in actual cooperative practices. These proceedings contain a collection of papers that reflect the variegated research activities in the field. The volume includes papers addressing novel interaction technologies for CSCW systems, new models and architectures for groupware systems, studies of communication and coordination among mobile actors, studies of cooperative work in complex settings, studies of groupware systems in actual use in real-world settings, and theories and techniques to support the development of cooperative applications. The papers present emerging technologies alongside new methods and approaches to the development of this important class of applications. The work in this volume represents the best of the current research and practice within CSCW. The collection of papers presented here will appeal to researchers and practitioners alike, as they combine an understanding of the nature of work with the possibility offered by new technologies.

"This paper aims at contributing to a reflection about the legacy of Harold Garfinkel and the relations between ethnomethodology (EM) and conversation analysis (CA), by focusing on a common concern for both programs: the study of action as methodic (the term is used here in line with the sense of ethnomethodology), i.e. ordered, accountable, recognizable, and reproducible. Both approaches seek to describe the members' (term favored in ethnomethodology) or coparticipants' (term favored in conversation analysis) production, recognition, and reproduction of actions understood as locally situated social achievements. Within this framework, the chapter discusses two key dimensions of methodically produced actions - their situatedness and orderliness - and attempts to show the importance of considering both of them together. This discussion is developed in relation to a more recent trend in ethnomethodology and conversation analysis, based on the use of video materials documenting naturally occurring social interactions, permitting the fine-grained scrutinity of the multimodal details of action. Multimodal analysis generates new insights into both the situated and the ordered dimensions of the organization of social action"--

The advent of the World Wide Web has changed the perspectives of groupware systems. The interest and deployment of Internet and intranet groupware solutions is growing rapidly, not just in academic circles but also in the commercial arena. The first generation of Web-based groupware tools has already started to emerge, and leading groupware vendors are urgently adapting their products for compatibility and integration with Web technologies. The focus of Groupware and the World Wide Web is to explore the potential for Web-based groupware. This book includes an analysis of the key characteristics of the Web, presenting reasons for its success, and describes developments of a diverse range of Web-based groupware systems. An emphasis on the technical obstacles and challenges is implemented by more analytical discussions and perspectives, including that of Information Technology managers looking to deploy groupware solutions within their organizations. Written by experts from different backgrounds - academic and commercial, technical and organizational - this book provides a unique overview of and insight into current issues and future possibilities concerning extension of the World Wide Web for group working.

Coordination And Communication Using Signs: Studies in Organisational Semiotics is a cutting-edge volume that bridges the gap between the technical and social aspects of information systems and information technology. The chapters in the book are divided into two major sections. The first section deals with Communication and Pragmatics, and Organisational Systems and the following topics are examined: the semiotic framework and natural language; coordination and communication using natural language and other artifacts in a real-life setting; substantive-level issues of information systems and business processes from several theoretical perspectives; language as action; communication quality in the context of systems and business processes; organisational action and Greimas' semiotics. Section Two concentrates on organisational systems, which may or may not include a computer system as a component and examines the following topics: semiotic strategies and semiotic models of organisational structures; the impact of information technology with instructive case studies; the impact of information technology with a particular focus on sense-making in the work floor context; the design of computer information systems; improving the design quality of agent-based information systems; the design of information systems, in terms of capacity, and data scheme. All the chapters in the volume have been submitted to a review process of discussants and peer reviews.

Documents the conference with 57 papers. Among the topics are a multicriteria decision making approach to concurrent engineering in product design, a morphological heuristic for scheduling, multiple-viewpoint computer-aided design models for automotive body-in-white design, product development pract