This book highlights the latest advances, innovations, and applications in the field of resilience and adaptation of buildings and cities to climate change, as presented by international researchers at the VI International Conference on Recovery, Maintenance and Rehabilitation of Buildings (CIRMARE 2023), held in Covilhã, Portugal, on December 5–7, 2023. It covers a diverse range of topics such as accessibility of buildings and urban spaces, industrialization of rehabilitation processes, interventions in cultural heritage, building quality assessment, maintenance and requalification of built spaces, BIM and the digitization of construction, urban planning, circular economy in the construction sector, urban infrastructure rehabilitation, near zero energy buildings, urban resilience and climate change, recovery of degraded urban areas, service life, and pathologies in buildings. The contributions, which were selected by means of a rigorous international peer-review process, present a wealth of exciting ideas that will open novel research directions and foster multidisciplinary collaboration among different specialists.

This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.

The Handbook of Teaching Qualitative and Mixed Research Methods: A Step-by-Step Guide for Instructors presents diverse pedagogical approaches to teaching 71 qualitative and mixed methods. These tried-and-true methods are widely applicable to those teaching and those being trained in qualitative and mixed-methods research. The methods for data collection cover ethics, sampling, interviewing, recording observations of behavior, Indigenous and decolonizing methods and methodologies as well as visual and participatory methods. Methods for analyzing data include coding and finding themes, exploratory and inductive analysis, linguistic analysis, mixed-methods analysis, and comparative analysis. Each method has its own 1,500-word lesson (i.e., chapter) written by expert methodologists from around the globe. In these lessons, contributors give the reader a brief history of the method and describe how they teach it by including their best practices—with succinct, step-by-step instructions—focusing on student-centered experiential and active learning exercises. This comprehensive, one-of a-kind text is an essential reference for instructors who teach qualitative and/or mixed methods across the Social and Behavioral Sciences and other related disciplines, including Anthropology, Sociology, Education, and Health/Nursing research.

This book will help game designers and those interested in games thoughtfully embed culture into video games and the game design process. This book raises the issue of how some cultures and communities are misrepresented in various video games. In response to this problem, designers can bring cultural considerations and practices into the centre focus of the game design process. The book advocates that designers put different measures in place to better prevent misrepresentations and engage with deeper understandings of culture to build culturally richer and more meaningful game worlds. The book uses the Torres Strait Virtual Reality project as a primary example, in addition to other game projects, to explore cultural representation in game design. Torres Strait culture is also explored and discussed more broadly throughout the book. No prior knowledge of culture studies is needed, and the book deals with higher level game design with little reference to the technical elements of game development. This unique and timely book will appeal to those interested in the implications of cultural depictions in video games and opportunities to generate deeper cultural representations through the game design process.

This book presents selected papers from the 4th Conference of the Transportation Research Group of India. It provides a comprehensive analysis of themes spanning the field of transportation encompassing economics, financial management, social equity, green technologies, operations research, big data analysis, econometrics and structural mechanics. This volume will be of interest to researchers, educators, practitioners, managers, and policy-makers world-wide.

The Business of Projects broke ground when it was first published in 2005, by showing how leading businesses create and implement projects to drive strategy and innovation. Projects are used to coordinate activities with customers and suppliers and ensure that organisations become more dynamic and adaptable. The book extends the resource-based view of the firm to focus on the business lessons learned from the design and production of high-value complex products and systems (CoPS), which have always been project-based. As well as frameworks and management tools, it provides case studies of high-technology industries - such as telecommunications, flight simulation and medical devices - to show how projects are used to achieve strategic objectives, perform systems integration, organise productive activities, manage software, achieve organisational learning and deliver solutions for customers. This book is essential reading for project professionals, academics, students, engineers, managers and policy makers seeking a strategic, innovative perspective on projects.