Successfully responding to modern cybersecurity threats requires a well-planned, organized, and tested incident management program based on a formal incident management framework. It must be comprised of technical and non-technical requirements and planning for all aspects of people, process, and technology. This includes evolving considerations specific to the customer environment, threat landscape, regulatory requirements, and security controls. Only through a highly adaptive, iterative, informed, and continuously evolving full-lifecycle incident management program can responders and the companies they support be successful in combatting cyber threats. This book is the first in a series of volumes that explains in detail the full-lifecycle cybersecurity incident management program. It has been developed over two decades of security and response experience and honed across thousands of customer environments, incidents, and program development projects. It accommodates all regulatory and security requirements and is effective against all known and newly evolving cyber threats.

In 2016, Googleâ??s Site Reliability Engineering book ignited an industry discussion on what it means to run production services todayâ??and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Googleâ??s experiences, but also provides case studies from Googleâ??s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didnâ??t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. Youâ??ll learn: How to run reliable services in environments you donâ??t completely controlâ??like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SREâ??including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded

Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical TasksTM that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected].

Providing crucial information to first responders since 1983, Firescope is proud to present the interactive 2017 Field Operations Guide ICS 420-1. All the information from the 2017 FOG ICS 420-1 is included in this eBook. Now you can easily find critical information on Resource Typing, Position Checklists, Organization Charts and examples of how to organize using the Incident Command System (ICS) when facing All-Hazard Incidents. New to this version of the 2017 FIRESCOPE Field Operations Guide is a section on Fire in the Wildland Urban Interface (WUI) with information on Structure Triage, Structure Protection Guidelines, Actions and Tactics. Easily access other valuable information such as Wildland Fire Management Guiding Principles, Tactical Engagement, Levels of Engagement, Powerline Safety and a Structure Assessment Checklist. Also included is valuable information on these ICS topics: Common Responsibilities, Multi-Agency Coordination System (MACS), Area Command, Complex, Command, Unified Command, Planning Process, Operations, Planning, Logistics, Finance/Administration, Organizational Guides, Resource Types and Minimum Standards, Hazardous Materials, Multi-Casualty, Urban Search and Rescue, Terrorism/Weapons of Mass Destruction, Swiftwater/Flood Search and Rescue, High Rise Structure Fire Incident, Protective Action Guidelines, Firefighter Incident Safety and Accountability Guidelines, Glossary of Terms, Communications, California Agency Designators, and Operational Area Identifiers.

A companion to Fire Command, this book details the safety aspects of the 8 functions of fire command for modern fire departments.