This report examines how the Post Office closure programme is being implemented and areas where it could be improved. The Network Change Programme began in July 2007 and the final consultation is scheduled to end in October 2008. This challenging timetable has meant that consultation has been curtailed, and the whole process has been rushed. The Committee does not accept that a reduction to 7,500 offices is acceptable, and a minimum of 11,500 fixed outlets is recommended. Post Office Ltd should be clearer in its approach to public consultation about closures. The Committee is also concerned that access criteria - proximity of population to offices, local transport and geographical constraints - have not been fully taken into account, nor the principle of services being fully accessible to all. The process has been improving with more experience, but there is still room for further improvement and clarity.

The Post Office Network Change Programme has largely met its targets and complied with the undertakings given by the Department for Business, Enterprise and Regulatory Reform. By March 2009, 2,383 post offices had been closed, 98 per cent of the final total of 2,435 now planned. The Programme has overseen a planned reduction in the total number of post office outlets to fewer than 12,000. At the same time, the Programme has put in place protections for consumers which set out maximum distances that people should have to travel to their nearest Post Office. The programme is forecast to be under-budget - at March 2009, the projected final costs for the programme were £161 million, down from the original estimate of £176 million. After completion of the programme, Post Office Ltd plans to deliver savings of £45 million a year. The ongoing benefits of the programme will exceed the one-off costs of the programme, notably the cost of compensating sub postmasters, from 2011-12 onwards. The programme of putting new Outreach services, such as mobile post offices, missed the target date for completion of late 2008, with 433 of the 500 planned services open by March 2009. Planned refurbishments to nearly 700 existing post offices have been completed in only 447. The post office network is being supported by a subsidy from the taxpayer of £150 million a year, reflecting the role Post Offices play in the local community. The Department evaluated the social and economic value of supporting the reduced network, but does not plan continued monitoring of the social or economic benefits.

This report from the Business and Enterprise Committee (HCP 577, session 2007-08, ISBN 9780215520739) follows on from an earlier report from the same Committee on post office closures under the network change programme (HCP 292-I, session 2007-08, ISBN 9780215513663), with responses to that report contained in the appendix. This particular report considers the responses received to the earlier report and looks at the future of the network. The Committee has set out a number of conclusions and recommendations, including: the need for timeliness in the Government's and Post Office Ltd's replies to the present situation in respect of post office closures; that there is no guarantee that there will not be further closures although the Government does not desire the post office network to shrink below 11,500 outlets and is investing £1.7 billion to safeguard the network; the Committee regrets that the transfer of responsibility between Postwatch and the National Consumer Council is occuring at this critical time of change and that both Postwatch and the Post Office Ltd need to develop the new code of practice in respect of the onging network changes to the post office system and that this new code should be presented to Parliament before the Summer recess; the Committee believes there should be a presumption against the closure of post offices where possible and a recognition of their social value to customers, since there seems to be little co-ordination between regulators, the Government and government departments, especially in regard of the withdrawal of payment services from the post office network; the Committee is unclear where the £57 million of savings will come from and that the status of the Post Office Ltd, as a publicly owned monopoly supported by the taxpayer, and the Royal Mail Group as a whole, requires that there is greater financial clarity and transparency of both their financial systems and status

The Committee's report considers two key issues: the maintenance of a universal service and the continuation of a sustainable Post Office network across Scotland. The report welcomes assurances that Scotland would not be made exempt from the universal service obligation. Further clarification is needed on Ofcom's power to designate more than one universal service provider. Ofcom should be required to consult with consumers, small businesses and vulnerable users in remote, rural and island communities in Scotland before it recommends any changes to the existing USO. There are considerable advantages to a long, stable and robust relationship between Royal Mail Group and Post Office Ltd and the Committee recommends that a ten year Inter Business Agreement should be reached prior to any sale of Royal Mail. On the Post Office network, the Bill makes no provision for the number of Post Offices and does not set out criteria for access to the network, a matter of concern because the current criteria could be met by 7,500 branches rather than the existing 11,500 branches. This could lead to many closures in Scotland. The Committee recommends that the Government gives assurances to preserving the existing network of branches. Elements of Outreach Post Offices, which replaced 102 Post Office branches in rural and remote parts of Scotland, are not sufficiently robust or reliable to provide an adequate service, according to the Committee, and it fears the new Post Office Local risks downgrading the service further. Improvements should be delivered as a matter of urgency.

For Vol. 1, Report, see (ISBN 9780215532725)

This is the Committee's third report on the Post Office: the first (3rd report session 2007-08, HC 292-I, ISBN 9780215513663) looked at the progress of the programme in which the post office network will be reduced to some 11,500 branches; the second (6th report, HC 577, ISBN 9780215520739) commented on the responses to the first Report, and raised particular concerns about the financial transparency of Post Office Ltd and Royal Mail Group, its parent company, about the adequacy of funding for outreach services, and about the relationship between Post Office Ltd and mail services. The Committee made the unusual decision to take oral evidence from Post Office Ltd and Postwatch between publishing its sixth report and receiving the Government response. This evidence has confirmed two of the Committee's concerns: the costs to Post Office Ltd of delivering Royal Mail Group services; and the financial support to sub-postmasters for providing outreach services. Royal Mail Group and Post Office Ltd should provide clear information on: what services Royal Mail Group expects Post Office Ltd to deliver for it; how Royal Mail Group determines the price it pays for these services; and how much it actually currently costs Post Office Ltd to deliver them. The Committee remains concerned that the funding provided for outreach services may be inadequate, and recommend that the National Audit Office investigate the financial arrangements for outreach services.

In this report the Business, Innovation and Skills Committee outlines its concerns with regards to the Government's proposals for change to the ownership and administration of the Post Office network. The new role of post offices as front offices for Government services will be vital to their ongoing financial viability. The Government must set out the services that are to be delivered through this method whilst Post Office Ltd must demonstrate a clear marketing strategy to ensure post offices are promoted as the preferred outlet for such services. The new method of remuneration for 'Local' post offices may not be viable for subpostmasters, increasing the likelihood that large supermarkets will take over the Post Office mantle. There is little detail on the programme for change with regards to mutualisation and particularly on how any such mutualisation would be affected should the majority of 'Locals' be owned by a small number of major companies. The Committee recommends that the Government outline how such a situation would affect the ability of the Post Office to become a mutual organisation. On the question of a Post Office subsidy, the Committee supports the long-term objective for post offices to become financially self-sufficient. Indirect financial support, largely in the form of the Front Office Government services will be key to achieving this ambition, but some smaller offices may never achieve financial independence and they should be supported as they often deliver some of the most vital services to rural or deprived areas.