Who needs quality management? And what does it do for a company? Quality management helps companies be effective and efficient. Internal processes, services, products - all this and much more can be improved by it. Gottfried Giritzer is an accomplished quality manager and is well-versed in all facets of his field. Yet, he had no interest in writing a dry technical book. Instead, his protagonist Graham Gishler recounts his personal experiences. Not difficult to guess that the inventive quality manager Gishler holds some of the same autobiographical traits as the author. Equipped with common sense, Gishler sets about introducing a few improvements at a manufacturer of electronic devices. More by accident than planned, and eyed with much suspicion, Gishler and his few fellow colleagues, head down the stony path that will lead to systematic quality management. They are driven by curiosity and enjoy their journey through uncharted territory. And their pioneer spirit is rewarded ... By regarding the management system as a sensible guideline that should be used to ensure the global optimum of the company, he is able to find acceptance among all employees. He also finds it helpful to combine multiple guideline systems, such as environmental, safety and quality management within an integrated management system - especially when it is applied intelligently and fairly simply. Although the story is full of experiences, it is mainly a fictional one. Narrative freedom allows the author to incorporate anecdotes and irony to show how management can cheerfully and unknowingly end up on the wrong path. This book is meant to assist employees and management working in the field of quality management, as well as in any other area of a company. Because the following holds true: not only can you learn from your mistakes, but from your success as well.

From the ill-fated dot-com bubble to unprecedented merger and acquisition activity to scandal, greed, and, ultimately, recession -- we've learned that widespread and difficult change is no longer the exception. By outlining the process organizations have used to achieve transformational goals and by identifying where and how even top performers derail during the change process, Kotter provides a practical resource for leaders and managers charged with making change initiatives work.

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plen

"Not just another quality tools book. I wish all senior managers would read this...Anyone who is interested in how quality is embedded in all aspects of business should get this book." Holly Hickman Director, Customer Quality, Constellium In this original and practical book, Fin Rooney strips back the myths surrounding quality. He goes back to original principles in deciding what quality means, and then proceeds to show how it can have a positive influence on all departments. He suggests that every department should have quality objectives in order to generate a quality culture. This book will change how you look at quality. You will see how you can use it to drive improvement, cost savings, and better profitability in your organization. It will look at using quality not just as a tool for making good products or delivering a good service, but as a strategic weapon in the marketplace. Full of helpful questions and thought-provoking ideas, Senior Management and Quality will ensure you have interesting conversations with senior managers and how they view quality. For senior managers, it gives a framework for devising a coordinated quality strategy, involving every department in quality, and showing how an embedded quality strategy can create virtuous circles of improvement. Among many features, this book: Explains how we can turn our quality departments and staff into a strategic, value-adding serviceGives a neater definition of ‘quality’ that can be applied to any department in any organizationShows the relationships between quality and suppliers, customers, and internal departmentsAddresses the issues that can arise with the department that is the most important one in determining product quality: R & DReassesses our view of company and quality objectivesReviews the role of quality personnel, and how we can use them as internal consultantsInvestigates how quality can influence training and change managementTakes a fresh look at objectives and metrics, and the problems and contradictions with some of the common ones in useLooks at some of the deficiencies with Six Sigma With over 30 years in quality, Fin Rooney has put together the results of that experience in the real business world and come up with a practical approach to using quality as a way to improve your organization’s performance in all areas.

In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.

Managing non-profit organisations in the 21st century has become more challenging and sophisticated than ever before. This book is the first place to turn for an introduction to innovative, creative, and effective management techniques developed to totally transform your non-profit organisation, reap the benefits of the quality movement that is revolutionising commercial and non-profit organisations, and make your own organisation more competitive. Learn how you can: respond to uncertainty and organisational turbulence; reduce mistakes and infuse your staff with a quality ethic; rebuild your work processes from the ground up; find and implement 'best practices' of comparable organisations.