This chapter analyzes the implications of the unexpected 2020-2021 COVID-19 pandemic for work and retirement in the U.S. The pandemic induced the greatest loss of jobs in the shortest period of time in U.S. history. A slow economic recovery would surely have endangered work longer/retire later policies that seek to adjust the finances of Social Security retirement to an aging population. Boosted by the huge CARES (March 2020) and ARPA (April 2021) rescue packages, the early recovery from the COVID-19 recession was faster and stronger than the recovery from the 2007-2009 Great Recession. Even so, the pandemic greatly altered the job market, with workers suffering from long COVID having difficulty returning to work and more workers working from home. In its immediate effect and potential long-run impact, the pandemic recession/recovery is a wake-up call to the danger that shocks from the natural world pose to work and retirement. Realistic planning for the future of work and retirement should go beyond analyzing socioeconomic trends to analyzing expected unexpected changes from the natural world as well.

"The Unexpected" posits a new theory about the relationship between service and customer loyalty, as well as how to execute it. Four elements comprise The Unexpected: It is memorable, distinguishable, viral, and profitable. Delivering The Unexpected starts at the top of an organization and requires senior executive buy-in. It is executed at ground level and requires empowerment of employees at all levels of an organization. The Unexpected does not have to be costly, and relies more upon creativity, innovation and training team members to see - and act upon - opportunities when they present themselves. Finally, it can be delivered by any organization in any industry and of any size. "The Unexpected" is designed for entrepreneurs and business owners; senior executives; educational professionals; and front-line service employees. The book is written by Howard Brodsky, co-founder and co-CEO of CCA Global Partners, a $10 billion privately held organization; and Dustin S. Klein, publisher of Smart Business magazine and co-author of the Amazon #1 bestseller, "The Benevolent Dictator".

Build civil discourse with courage, understanding, belonging, and empathy. Discomfort lies at the heart of all learning, especially concerning discussions on difficult and complex topics like climate change, slavery, and police brutality. This book presents ways to help teachers become strong facilitators—not endorsers—of contentious conversations to promote community. There are four themes that arise when exploring civil discourse: courage, understanding, belonging, and empathy. This book is organized around these themes, with each chapter providing: How-to tips for bringing work beyond the classroom Checklists to guide progress and assess learning Exploration of different types of discourse and when to use each Steps for preparing a classroom for contentious conversations Activities to practice discourse and disagreement

‘The book to recommend to patients when they face coming to terms with unavoidable childlessness.' – British Medical Journal In Living the Life Unexpected, Jody Day addresses the experience of involuntary childlessness and provides a powerful, practical guide to help those negotiating a future without children come to terms with their grief; a grief that is only just beginning to be recognized by society. This friendly, practical, humorous and honest guide from one of the world’s most respected names in childless support offers compassion and understanding and shows how it’s possible to move towards a creative, happy, meaningful and fulfilling future – even if it’s not the one you had planned. Millions of people are now living a life without children, almost double that of a generation ago and the numbers are rising still. Although some are childfree by choice, many others are childless due to infertility or circumstance and are struggling to come to terms with their uncertain future. Although most people think that those without children either 'couldn't' or 'didn't want’ to be parents, the truth is much more complex. Jody Day was forty-four when she realized that her quest to be a mother was at an end. She presumed that she was through the toughest part, but over the next couple of years she was hit by waves of grief, despair and isolation. Eventually she found her way and in 2011 created Gateway Women, the global friendship and support network for childless women which has now helped almost two million people worldwide. This edition, previously titled Rocking the Life Unexpected, has been extensively revised and updated, with significant additional content and case studies from forty involuntarily childless people (mostly women) from around the world.

Homeland Security: Principles and Practice of Terrorism Response is the definitive resource on all aspects of homeland security, including incident management, threat assessment, planning for and response to terrorism and other forms of violence, the federal response plan, and weapons of mass effect. Ideal as a textbook for college-level homeland security courses or as a training text for first responders and government officials, Homeland Security: Principles and Practices of Terrorism Response explains key concepts of national security and applies them to real-world operations.

The contributors here seek to define exactly what leadership is or should be, and how to effectively develop it. Guided by an unusual framework that looks at leadership across different sectors and functions, they examine what they view as the major leadership challenges throughout the world.