La calidad asistencial entendida dentro de un marco conceptual de mejora continua de la calidad, exige la implantación de protocolos, guías clínicas, vías clínicas y la realización de evaluaciones y auditorías (clinical y medical audit), con la finalidad de poder detectar oportunidades de mejora para poder utilizar posteriormente herramientas de gestión con revisión y rediseño de los procesos seleccionados (reingeniería de procesos) con orientación al paciente (organización atenta) y garantizando en todo momento que la toma de decisiones clínicas este basada en la evidencia científica, fomentando la continuidad de los niveles asistenciales, y siendo la calidad uno de los objetivos asistenciales a todos los niveles de la organización. Este capítulo pertenece al Ebook: Gestión de la calidad en las organizaciones sanitarias (9788499698168)

TRABAJO SOBRE EL PAPEL DEL CELADOR SANITARIO EN LAS UNIDADES CLÍNICAS DE GESTIÓN

Implementing safety practices in healthcare saves lives and improves the quality of care: it is therefore vital to apply good clinical practices, such as the WHO surgical checklist, to adopt the most appropriate measures for the prevention of assistance-related risks, and to identify the potential ones using tools such as reporting & learning systems. The culture of safety in the care environment and of human factors influencing it should be developed from the beginning of medical studies and in the first years of professional practice, in order to have the maximum impact on clinicians' and nurses' behavior. Medical errors tend to vary with the level of proficiency and experience, and this must be taken into account in adverse events prevention. Human factors assume a decisive importance in resilient organizations, and an understanding of risk control and containment is fundamental for all medical and surgical specialties. This open access book offers recommendations and examples of how to improve patient safety by changing practices, introducing organizational and technological innovations, and creating effective, patient-centered, timely, efficient, and equitable care systems, in order to spread the quality and patient safety culture among the new generation of healthcare professionals, and is intended for residents and young professionals in different clinical specialties.