The author provides an introduction to patient counselling for pharmacy students and practicing pharmacists. She outlines the various ways of incorporating effective patient counselling into pharmacy practice and gives specific recommendations for developing strong counselling techniques.

Patient Communication for Pharmacy: A Case-Study Approach on Theory and Practice offers communication strategies to promote patient-centered care. Utilizing a case study approach, this practical guide develops readers' understanding of the unique communication dynamics between pharmacists and patients and assists them in strengthening the communication skills necessary for providing optimal patient outcomes. Focusing on skills acquisition and an integration of communication and behavioral change theories, this valuable resource also addresses issues relevant to pharmacist-patient communication and relationship building including: health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, and more. The "Learn, Practice, Assess" Case Approach offers patient case activities at the end of each chapter designed to help readers strengthen communication skills through repetition and application of the material presented. Instructor Resources include a Test Bank, Slides in PowerPoint format, a Sample Syllabus, and Web Links to helpful communication video examples.

Designed to help pharmacists and pharmacy students develop the communication skills they need to deliver quality patient care, this resource provides the guidelines needed for developing effective relationships with patients, other pharmacists and physicians.

The Fifth Edition of Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust between them and their future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice NEW TO THE FIFTH EDITION: New Pharmacy and Pharmacy Technician Instructor's Manuals available on the textbook's thePoint site help faculty administer and deliver their courses. New chapter on medication safety and communication skills (Chapter 9) offers strategies to reduce medication errors and protect patient safety. New chapter on electronic communication in healthcare (Chapter 13) provides guidelines to avoid common misunderstandings via email and the Internet. Expanded coverage of communication skills and interprofessional collaboration (Chapter 12) helps students learn how to effectively interact with other members of the healthcare team New photographs, illustrations, and tables visually engage students and enhance learning and retention of important concepts.

Patient-centered care is at the heart of today’s pharmacy practice, and ASHP’s Patient-Centered Care for Pharmacists gets to the heart of the subject. Formerly Developing Clinical Practice Skills for Pharmacists, this revised resource has been redeveloped to compliment the changing emphasis in pharmacy practice to patient-centered care and the contemporary context of healthcare delivery. To understand and treat the whole person and learn to use a realistic approach to time and resources, students must connect their drug science knowledge to actual practice. Useful in multiple courses in multiple levels, Patient-Centered Care for Pharmacists is a valuable resource that gives students and teachers alike more for their money. In P1, P2, and P3 courses in areas from clinical skills to communications, students can follow realistic case studies through typical processes to witness patient centered care in action. Strong, well-developed case studies provide insight into today’s vital topics:· Cultural differences among patients· Documentation and health records· Patient care plan development· Effective patient communication· And much more.