Healthcare has suffered from a series of scandals where trust and patient confidence has been questioned. This timely book examines recent case studies involving every aspect of healthcare provision including the Shipman and Alder Hey cases. It shows how positive lessons can be learnt from these experiences to improve health and healthcare. The contributors offer practical advice based on their extensive and broad experience on how to regain trust between patient and practitioner following these difficulties. They demonstrate how doctors and other healthcare professionals can introduce ways to reduce error and mistrust and describe how to work better with press the public and patients. It is essential reading for all healthcare professionals policy makers shapers and commentators and those representing patient groups. 'The context of this volume is clear - the Bristol paediatric cardiac surgery debacle the Alder Hey scandal around retention and use of dead children's organs without consent and the Harold Shipman murders largely of elderly women in their own homes by their own GP. No surprise then that a first analysis suggests a breakdown of trust. But what the various authors argue for in this volume is both a more careful commentary and a series of complex responses. Real change is gradual a response to a narrative rather than to a single shock to the system. Professional leadership cross-disciplinary working with patients and the public is what will rebuild trust trust based on honesty on listening and on a strong sense of shared values. But it is possible and desirable. The authors have hit on what is 'essentially the 'way through this'!' Julia Neuberger in the Foreword

Healthcare has suffered from a series of scandals where trust and patient confidence has been questioned. This timely book examines recent case studies involving every aspect of healthcare provision including the Shipman and Alder Hey cases. It shows how positive lessons can be learnt from these experiences to improve health and healthcare. The contributors offer practical advice based on their extensive and broad experience on how to regain trust between patient and practitioner following these difficulties. They demonstrate how doctors and other healthcare professionals can introduce ways to reduce error and mistrust and describe how to work better with press the public and patients. It is essential reading for all healthcare professionals policy makers shapers and commentators and those representing patient groups. 'The context of this volume is clear - the Bristol paediatric cardiac surgery debacle the Alder Hey scandal around retention and use of dead children's organs without consent and the Harold Shipman murders largely of elderly women in their own homes by their own GP. No surprise then that a first analysis suggests a breakdown of trust. But what the various authors argue for in this volume is both a more careful commentary and a series of complex responses. Real change is gradual a response to a narrative rather than to a single shock to the system. Professional leadership cross-disciplinary working with patients and the public is what will rebuild trust trust based on honesty on listening and on a strong sense of shared values. But it is possible and desirable. The authors have hit on what is 'essentially the 'way through this'!' Julia Neuberger in the Foreword

This innovative new book offers a user-friendly guide to securing a successful, varied, and fulfilling career in dentistry. Includes case studies of career trajectories across the full range of dental professions in the UK Advocates a portfolio approach to career development, illustrating the benefits of working in a matrix as opposed to climbing a ladder Showcases the opportunities inherent in specific areas of dentistry, what they can offer and what is required to successfully take advantage of them Written by one of the UK’s leading dental experts who has over 30 years in the profession, working on the local and national scale

"Dental Practice Health Check" helps dental practice owners improve their business. It is concise, practical and ideal for day-to-day reference. Sound, evidence-based principles are offered to assist practice owners in becoming better people managers, drive revenue and profitability through marketing and customer service, and ensure the business has robust systems and procedures to support its operation. By encouraging practice owners to step back and review their current business practices, the book examines ways of making the dental business more rewarding in the long run - maximising opportunities, and supporting revenue and profitability."Dental Practice Health Check" is highly recommended for principal dentists and dental practice managers, including those undertaking training. Associate dentists interested in purchasing or starting their own practice will find the information enlightening, as will accountants and legal firms with dental clients, as well as banks and other financial institutions.

How to Survive Dental Performance Difficulties offers an authoritative guide for successfully navigating and overcoming dental performance issues. Offers a practical guide for preventing and overcoming dental performance issues Highlights case studies of dental professionals who have direct experience of being referred for fitness to practise issues Includes information on the support available to dental professionals, the requirements that need to be met, and how to meet them Contains information on the effective use of evidence, improvement practice tools such as personal development plans, continuing professional education, reflective diaries, and audits Offers guidance on how to increase self-awareness and insight

The new edition of this highly successful pocketbook continues to offer readers the essentials of clinical dentistry in quick reference format. Authored by a team of experienced clinicians and teachers from individual specialities, Churchill's Pocketbook of Clinical Dentistry 4e will be ideal for all dental students, both from within the UK and worldwide. - - Places emphasis on information of practical clinical significance to maximise usefulness by the chairside! - Authored by a team of experienced clinicians and teachers to ensure the most accurate and current information is provided for a given topic - Quick reference format makes revision and learning easy - Exclamation mark icon draws attention to important points and likely pitfalls for the inexperienced practitioner - Improved page design and reorganised content make the book easy to use and navigate - Tailored to meet current examination requirements - Ideal for use as an aide-memoire prior to carrying out clinical tasks or to enable readers to apprise themselves of important details prior to tutorials and seminars - Perfect for dental students at both the undergraduate and post-graduate level - - Updated page design and reordered content to make navigation easier - In full colour throughout - Updated chapter on law, ethics and quality dental care - Includes advances in restorative, implant and aesthetic dentistry - Additional chapters on the dental team and on practice management - New chapters on public health in dentistry and on special care dentistry - Updated guidance on emergencies

Questions and Answers for Dental Nurses An essential study aid for dental nursing students preparing for the NEBDN exam The newly revised Fourth Edition of Questions and Answers for Dental Nurses delivers a comprehensive and invaluable revision guide that covers the full curriculum of the National Examining Board for Dental Nurses (NEBDN) National Diploma in Dental Nursing. It is fully updated and incorporates recent developments in dentistry and changes to relevant legislation and regulation. The included questions mimic the style of questions used in the NEBDN examination and the accompanying answers and explanations discuss why a given answer is the best one. All four General Dental Council development outcomes—formerly called “domains”—are covered in the book, allowing students to gauge their progress and understanding on all of the areas they’ll be tested on. The book also includes: A thorough introduction to communication in dental nursing, including obtaining consents and record keeping, handling complaints, raising concerns and oral health instruction Comprehensive explorations of management and leadership, including chairside support, practice management, and health and safety Practical discussions of clinical considerations, including infection prevention and control, oral anatomy and physiology, dental pathology and microbiology, and assessment and diagnosis In-depth examinations of professionalism in the dental nursing context, including GDC standards, legal and ethical issues, and equality and diversity Questions and Answers for Dental Nurses 4th Edition is an essential resource for dental nurse students enrolled in the National Examining Board for Dental Nurses National Diploma training course, as well as dental tutors, trainers, and educators preparing candidates for this qualification.