A review of the key issues in the development of performance indicators, particularly for measurement in higher education and the public services. This edition up-dates current developments in the practice, literature and potential use of performance indicators.

Higher education is a linchpin of the American economy and society: teaching and research at colleges and universities contribute significantly to the nation's economic activity, both directly and through their impact on future growth; federal and state governments support teaching and research with billions of taxpayers' dollars; and individuals, communities, and the nation gain from the learning and innovation that occur in higher education. In the current environment of increasing tuition and shrinking public funds, a sense of urgency has emerged to better track the performance of colleges and universities in the hope that their costs can be contained without compromising quality or accessibility. Improving Measurement of Productivity in Higher Education presents an analytically well-defined concept of productivity in higher education and recommends empirically valid and operationally practical guidelines for measuring it. In addition to its obvious policy and research value, improved measures of productivity may generate insights that potentially lead to enhanced departmental, institutional, or system educational processes. Improving Measurement of Productivity in Higher Education constructs valid productivity measures to supplement the body of information used to guide resource allocation decisions at the system, state, and national levels and to assist policymakers who must assess investments in higher education against other compelling demands on scarce resources. By portraying the productive process in detail, this report will allow stakeholders to better understand the complexities of-and potential approaches to-measuring institution, system and national-level performance in higher education.

This book surveys the use of performance indicators of teaching, of reseach and of administration, and offers suggestions on how they might be developed and used.

The book provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators and reference points in each of seven areas of organizational performance. While these technologies are not new, applying them in a comprehensive assessment of the performance of both academic and administrative organization in higher education is a true innovation. Assessing Organizational Performance in Higher Education defines four types of assessment user groups, each of which has unique interest in organizational performance. This offers a new perspective on who uses performance results and why they use them. These varied groups emphasize that assessment results must be tailored to fit the needs of specific groups, that “one-size-fits-all” does not apply in assessment. An assessment process must be robust and capable of delivering the right information at the right time to the right user group.

For many years the benefits conferred by a higher education went undisputed. But students, employers, governments, and taxpayers are now demanding evidence of educational quality and value. At the same time, fiscally strapped governments are raising questions about how institutions are funded and the role quality should play in setting funding levels. In the face of these mounting pressures, jurisdictions around the world are working toward designing meaningful indicators to measure the performance of postsecondary institutions that go beyond enrolment numbers, graduation rates, and ever-popular reputational rankings. Assessing Quality in Postsecondary Education: International Perspectives presents a collection of thought-provoking essays by world-renowned higher-education thinkers and policy experts that discuss ways of defining and measuring academic quality. The papers were presented at a conference convened by the Higher Education Quality Council of Ontario in May 2017 and provide valuable insight into this pressing issue and underscore the need for reform.

This report examines the development and implementation of performance indicators in higher education, focusing on the factors driving increased demand for accountability in higher education and the use of performance indicators in the United States and other countries. It discusses the public and political concern for increased productivity, accountability, and quality assessment at colleges and universities in the United States and other countries, in light of educational retrenchment and budgetary constraints. It then reviews the use of performance indicators and outcomes measures in the United States, focusing on the National Association of College and University Business Officers (NACUBO) benchmarking project, the Peterson's/AGB (Association of Governing Boards of Universities and Colleges) strategic indicators survey, the National Center for Higher Education Management Systems (NCHEMS) indicators of good practice project, and the Education Commission of the States (ECS) project. It then examines the use of performance indicators in Great Britain, Canada, Australia, The Netherlands, Finland, Sweden, and Denmark. The report concludes by discussing possible future trends in the use of performance indicators by governments and institutions to promote productivity, accountability, and quality in higher education. A list of related publications is included. (Contains approximately 500 references.) (MDM).

Organizational Effectiveness: A Comparison of Multiple Models directly addresses the issues of non-integration and non-comparability. This book not only provides well thought out approaches to effectiveness as a construct, but also practical suggestions for improving effectiveness in organizations. A set of integrating questions that raise theoretical, conceptual, empirical, research, practical, and managerial issues are also included. This text likewise compares and contrasts theoretical and philosophical roots of a particular perspective with other perspectives. This publication is intended for scholars and researchers seeking to understand and measure organizational effectiveness, as well as practitioners who are faced with the problem of managing and improving their own organization's effectiveness.