Recommended Techniques for Service Industry efficiency, customer-oriented services, application of Lean Six-sigma, Service TQM, Market and Business Study and Research, Digital marketing, Service process Re-engineering, and Efficiency improvement of Service industry for making Smart Service provider

Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su

3 While all of these explanations seem to have merit, there is one dominant reason why the percentage of GDP and employment dedicated to services has continued to increase: low productivity. According to Baumol's cost disease hypothesis (Baumol, Blackman, and Wolff 1991), the growth in services is actually an illusion. The fact is that service-sector productivity is improving slower than that of manufacturing and thus, it seems as if we are consuming more services in nominal terms. However, in real terms, we are consuming slightly less services. That is, the increase in the service sector is caused by low productivity relative to manufacturing. The implication of Baumol's cost disease is the following. Assuming historical productivity increases for manufacturing, agriCUlture, education and health care, Baumol (1992) shows that the U. S. can triple its output in all sectors within 50 years. However, due to the higher productivity level for manufacturing and agriculture, it will take substantially more employment in services to achieve this increase in output. To put this argument in perspective, simply roll back the clock 100 years or so and replace the words manufacturing with agriculture, and services with manufacturing. The phenomenal growth in agricultural productivity versus manufacturing caused the employment levels in agriculture in the U. S. to decrease rapidly while producing a truly unbelievable amount of food. It is the low productivity of services that is the real culprit in its growth of GDP and employment share.

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.

Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.

If you want new and effective ideas to improve your organization's efficiency, then this self-help business management book is for you. Here you will find practical ways to build and improve business processes that assist professionals in learning the basics of Business Process Improvement (or Continuous Improvement). It helps them to plan their first improvement project as well as evangelize process oriented thinking throughout their organization. This book is also for professionals who are interested in making a career change and wish to embrace the Business Process Management (BPM) role. This book simplifies 18 most promising business improvement methodologies that will help executives and management consultants to improve organizational effectiveness as well as enhance their own performance in their new role as a Process Analyst or Continuous Improvement Expert. This book is for "all business readers" who wish to apply business improvement methodologies to their work place in most beneficial and practical ways. Following topics are covered in the book- -What is a business process? What are several types of business processes? Why improve a business process? -18 Business Process and Continuous Improvement methodologies such as Kaizen, 5S, Lean, Six Sigma, Capability maturity model integration (CMMI), ISO, Pareto's model, Good manufacturing practices (GMP), Quality by Design (QbD), Just in time, Lean Six Sigma, Total quality management (TQM), Juran's principle, Poka Yoke, CAPA, 8D, Balanced scorecard and Hoshin Kanri. -Advantages of each business improvement methodology. Precautions needed before implementing methodology at your workplace. -Strategic planning and risk assessments involved prior to implementing a business process improvement methodology. -Tips to maximize positive results from executing business process improvement methodologies for your organization.