The man who invented modern football.

Paul Brown is the definitive book on an artist who is widely regarded as the preeminent American illustrator of equestrian subjects. Based on extensive interviews with Brown's family, friends, and artistic contemporaries, Paul Brown includes a biography of the man and contains a complete listing of all the published works that include Brown's art as well as listings of all of Brown's prints, items sometimes attributed to Brown, and methods of identifying first editions of Paul Brown's art. Although Brown is primarily known for his wonderful paintings, drawings and sketches of horses and equestrian sports, he is also well known for his elegant and prolific illustrations for Brooks Brothers catalogs over three decades.

“TIBCO® Architecture Fundamentals is a must-read for anybody involved with the architecture and design of distributed systems, system integration issues, or service-based application design.” —Bert Hooyman, Chief Architect, Europe, for MphasiS (an HP Company) “I would like all the folks on my team to read this, to ensure we are all on the same page with the deliverables that are expected from architecture teams involved in global projects and the role that the TIBCO tools play in implementing these solutions.” —Joseph G. Meyer, Director of Architecture Services and R&D, Citi TIBCO’s product suite comprises a diverse range of components. Each component is specialized for a particular functionality, ranging from basic messaging through services, service orchestration, the management of complex business processes, managing master data across multiple systems, and the interpretation ofmassive streams of events (complex event processing). The architecture series from TIBCO® Press comprises a coordinated set of books for software architects and developers, showing how to combine TIBCO components to design and build real-world solutions. TIBCO® Architecture Fundamentals is the core book for understanding and using the TIBCO product suite. It focuses on the TIBCO ActiveMatrix® product suite and a handful of the other most commonly used components, including the TIBCO Enterprise Message ServiceTM and TIBCO BusinessEventsTM. The book provides a sound basis for applying TIBCO products to solve the most common integration and SOA challenges faced by architects and developers. In addition, it lays the foundation for the more advanced books to be added to the architecture series. Designed to make the material as accessible as possible, the book starts with concrete problems architects and developers face every day, showing how to solve these problems with combinations of TIBCO (and selected third-party) products. In the context of specific design scenarios, it also discusses key concepts and decision trade-offs. To accomplish its practical aims, the book Provides useful techniques for discussing and documenting architectures Presents reference architectures (design patterns) for solving common SOA and system integration problems Describes each problem and solution from both business process and technical perspectives Supplies an overview of the typical solution roles played by different TIBCO products The book largely avoids the code-level detail already available in the product manuals, concentrating instead on blueprints for solving whole classes of problems.

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

How did we become football fans? Savage Enthusiasm traces the evolution of the football fan from the sport's earliest origins right up to the present day, exploring how football became the world's most popular spectator sport, and why it became the undisputed game of the people.

An intersectional history of the shared struggle for African American and Latinx civil rights Spanning more than two hundred years, An African American and Latinx History of the United States is a revolutionary, politically charged narrative history, arguing that the “Global South” was crucial to the development of America as we know it. Scholar and activist Paul Ortiz challenges the notion of westward progress as exalted by widely taught formulations like “manifest destiny” and “Jacksonian democracy,” and shows how placing African American, Latinx, and Indigenous voices unapologetically front and center transforms US history into one of the working class organizing against imperialism. Drawing on rich narratives and primary source documents, Ortiz links racial segregation in the Southwest and the rise and violent fall of a powerful tradition of Mexican labor organizing in the twentieth century, to May 1, 2006, known as International Workers’ Day, when migrant laborers—Chicana/os, Afrocubanos, and immigrants from every continent on earth—united in resistance on the first “Day Without Immigrants.” As African American civil rights activists fought Jim Crow laws and Mexican labor organizers warred against the suffocating grip of capitalism, Black and Spanish-language newspapers, abolitionists, and Latin American revolutionaries coalesced around movements built between people from the United States and people from Central America and the Caribbean. In stark contrast to the resurgence of “America First” rhetoric, Black and Latinx intellectuals and organizers today have historically urged the United States to build bridges of solidarity with the nations of the Americas. Incisive and timely, this bottom-up history, told from the interconnected vantage points of Latinx and African Americans, reveals the radically different ways that people of the diaspora have addressed issues still plaguing the United States today, and it offers a way forward in the continued struggle for universal civil rights. 2018 Winner of the PEN Oakland/Josephine Miles Literary Award

Paul Brown was a football genius and the father of two NFL franchises?the Cleveland Browns, who carry his name, and the Cincinnati Bengals. Arguably the most important figure in the history of the sport, he was a renowned coach and owner, and when he passed away on August 5, 1991, the game lost a giant. But for the Browns and Bengals, his death would herald a new era of bad luck, poor judgment, and comic folly that soon had fans whispering about a curse. Paul Brown’s Ghost explores the mystery surrounding the greatest ghost story in NFL history: why these two once-proud franchises have been perpetually denied good fortune in such dramatic, yet different ways—as if they’re being haunted by their mutual patriarch. Jonathan Knight takes readers through a haunted house filled with tales that explain the fraternal—almost biblical—connection between the teams. He examines the colorful characters and memorable moments that both defined and defiled the history of a rivalry that evolved from three decades of bad blood between Brown and Cleveland owner Art Modell. From coaches they shared to draft picks they both lusted after, the Browns and Bengals are connected in ways even their die-hard fans may not realize. Readers will discover the key role the Bengals played in the original Browns’ move to Baltimore, how the Browns were instrumental in the Bengals’ financially crippling new stadium deal, and how the Bengals actually almost became the new Browns. Through the lens of the enduring legacy of one of football’s pioneers, Paul Brown’s Ghost is a witty, whimsical look at decades of absurd incompetence set against the offbeat rivalry between football’s two most hard-luck teams.