Policymakers and program managers are continually seeking ways to improve accountability in achieving an entity's mission. A key factor in improving accountability in achieving an entity's mission is to implement an effective internal control system. An effective internal control system helps an entity adapt to shifting environments, evolving demands, changing risks, and new priorities. As programs change and entities strive to improve operational processes and implement new technology, management continually evaluates its internal control system so that it is effective and updated when necessary. Section 3512 (c) and (d) of Title 31 of the United States Code (commonly known as the Federal Managers' Financial Integrity Act (FMFIA)) requires the Comptroller General to issue standards for internal control in the federal government.

Illustrated with cartoon strips from the popular Dilbert series, this book by V.P. Al Gore examines lessons learned from examining successful American businesses in the effort to reinvent the U.S. gov't. Drawing from input at the Summit Conf. on Reinventing Gov't. and dozens of meetings with top executives and management experts, this handbook details key principles and achievements that can be applied to practices of the Fed. gov't. Includes: providing service to the taxpayer as a customer of the gov't., unleashing the creative power of gov't. employees, cutting waste and red tape, technology, and effective regulators in partnership with industry, and more.