Wanting to remarry when her health-care costs eat up all of her money, widow Cassie Jones enlists the grudging help of reclusive fellow patient Jack and devises a pragmatic but unconventional solution when dating proves unsuccessful.

Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.

“Spicy” women’s fiction from a New York Times bestseller is “an engaging ode to the lasting bonds of southern sisterhood and life-begins-at-50 optimism” (Kirkus Reviews). Georgia, SuSu, Teeny, Linda and Diane have been friends for more than thirty years. But when Pru Bonner, black sheep of the group, falls off the wagon so hard it shakes their world, “the girls” stage a hilarious kidnapping in Vegas to help their childhood friend clean up her act. As the women confront their pasts along with their hazardous adventure, they discover surprising strength in themselves and their friendships. Laughter is spiced with secrets, surprises, and pitfalls aplenty, including a midlife pregnancy test, the perils of internet dating, an all-expense-paid plastic surgery cruise, and a surprise celebration that proves it’s never too late for love. As in The Red Hat Club, these irrepressible heroines face the challenges of friendship in sickness and in health, with heart and indomitable humor. So join The Red Hats and remember that age is all in your head, calories should always be in chewable form (Diet Coke with chocolate éclairs!), and that when all else fails, your Red Hats will see you through. “The book’s fun lies not in guessing how things turn out but in Smith’s warm, chatty style.” —Publishers Weekly “Hitting the road with Smith’s lovable ladies is a riotous, raucous, roller-coaster adventure.” —Booklist Praise for The Red Hat Club “A tribute to women who emerged victorious through divorce, menopause, spreading waistlines, and other tribulations.” —Chicago Tribune “A gossipy, engaging read, full of witty Southern characters readers will be unable to resist the urge to cheer on.” —Florida Times-Union

Covering product warranties, this work offers comprehensive examinations of fundamental concepts and furnishes detailed, immediately applicable results. It sets out to bridge the gap between theory and practice, and integrates the research of various disciplines that study warranty, illustrating all basic consumer warranty options.

Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development. Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.