Job satisfaction at workplace is very important aspects of employee's life. An employee is more comfortable when he is satisfied with his job. This satisfaction may result in positive commitment among the employees. This paper is an attempt to find out the relationship between impact of job satisfaction on organizational citizenship behavior among the employees of manufacturing and service sector. Also, the gender difference on job satisfaction and OCB is also attempted to be found out. The data was collected on Likert scale from the employees working in Gwalior (India). The data was validated through reliability. The research also tried to find out the underlying factors of job satisfaction and organizational citizenship behavior. The result of the study was indicated a positive linear relationship between job satisfaction and organizational citizenship behavior. The finding also supported that there is no difference between males and females on job satisfaction and organizational citizenship behavior.

Literature Review from the year 2018 in the subject Leadership and Human Resource Management - Miscellaneous, grade: B, language: English, abstract: This conceptual paper aims to explore whether dissatisfied non sales employees of life insurance industry in India would display Organizational Citizenship behavior. The paper investigates the moderating effect of Organizational Commitment on EVLN Model: Exit, voice, Loyalty and Neglect as a response to job dissatisfaction leading to OCB. The research pertaining to life insurance is scant. Further, previous studies have not examined whether or not dissatisfied non sales employees of life insurance industry would display OCB. The present study is an attempt to understand the same. If the organization identifies the dissatisfied employees and addresses their grievances then those employees responding to "Voice" and "Loyalty" option of EVLN Model would not only be retained with the organization but also are likely to display OCB. OCB enhances positive vibe, cohesiveness and bonding among the team members in the work place resulting into diminished conflicts and enhanced productivity.

This research investigated the relationship between organizational citizenship behaviors, emotional intelligence, and job satisfaction. The purpose of the study was to gain a greater understanding of the antecedents of organizational citizenship behavior. Subjects were 71 employees of three golf and country clubs located in the southeastern part of the United States. The participants were given five surveys to complete. Correlation analyses and a multiple regression analysis were conducted on the data. The results indicated that cognitive job satisfaction was significantly correlated with organizational citizenship behaviors and that emotional intelligence was significantly correlated with the altruism dimension of organizational citizenship behaviors. The results also showed that emotional intelligence did not moderate the relationship between job satisfaction and organizational citizenship behavior. Exploratory analyses revealed that emotional intelligence did add unique variance to organizational citizenship behaviors above and beyond personality traits. Implications of the findings and future research are discussed.