When one has worked on a series of projects as long as I have on those that make up this book, one incurs a tremendous debt that can never be appropriately acknowledged. Nevertheless, I would be remiss if I did not make note of at least the largest and most obvious of contributions made by others. The oldest part of the work is the Yugoslav case study, which began as my doctoral dissertation. I received funding from the International Research and Exchanges Board (IREX), which allowed me to spend an all-too-brief but productive five months in z&greb in 1982. During this time, I was greatly aided by the advice and criticism of Professor Vladimir Stipetic of the University of Zagreb. As I worked on the dissertation, John Pencavel and Evsey Domar taught me much about critical thinking and clear writing, as well as economics. To them I owe a special debt of gratitude for the often difficult task they undertook of simply keeping track of my whereabouts. In addition, the Yugoslav study benefited from the critical contributions of Paul David and members of the development and history seminars at Stanford and the comments of Tim Bates and two anonymous referees and the editor at the Review of Economics and Statistics, where the core material was first published as •The Performance of Private and Cooperative Socialist Organimtion: Postwar Yugoslav Agriculture; 69, 2 (May 1987): 205-214, copyright 1987 by Elsevier Science Publishers. I would like to thank Elsevier Science Publishers for kind permission to reprint portions of this article in chapter 3.

Organizational Assessment: A framework for improving performance

This up-to-date, research-oriented textbook focuses on the relationship between compensation systems and firm overall performance. In contrast to more traditional compensation texts, it provides a strategic perspective to compensation administration rather than a functional viewpoint. The text emphasizes the role of managerial pay, its importance, determinants, and impact on organizations. It analyzes recent topics in executive compensation, such as pay in high technology firms, managerial risk taking, rewards in family companies, and the link between compensation and social responsibility and ethical issues, among others. The authors provide a thorough and comprehensive review of the vast literatures relevant to compensation and revisit debates grounded in different theoretical perspectives. They provide insights from disciplines as diverse as management, economics, sociology, and psychology, and amplify previous discussions with the latest empirical findings on compensation, its dynamics, and its contribution to firm overall performance.

This textbook provides a clear and readable introduction to the subject. It deals with organizational design, its contribution to performance, and the problems and issues involved in organizational change. This text assumes little academic knowledge, and some familiarity with work in organizations. It is of real use to decision makers, and to those in management education, both teachers and students.

" The modern organization may be the greatest invention of the twentieth/ twenty first centuries. Organizations have executed strategies that sent men to the moon and returned them safely, implemented the Internet and other communication systems, discovered oil through deepwater-drilling and fracking technologies, deployed lifesaving medical technologies to remote areas across the globe, provided clean drinking water where none existed before, and continued to raise the quality of living in emerging markets and economies. This instrument we call the organization has accomplished amazing feats not possible by individuals. However, as organizations grow, so do the challenges and complexities. Organizations navigate in external environments that are more global, fast-paced, and disrupted by new technologies. Competitiveness is increasing. Political upheaval is rampant. The ability to address these pressing challenges is limited by internal dysfunctions. Strategies aren't well-defined. Leaders don't collaborate. Organizational processes and structures aren't designed to deliver the necessary strategies. Employees aren't aligned, motivated, and capable to deliver at a high level, and the cultures don't support the behaviors for competitive differentiation. Governance and management systems don't produce the desired results, and organizations don't change fast enough to keep up with changing requirements. These problems are compounded by ineffective communication. These problems can be remedied by developing a successful Organization Performance System. Leaders, consultants, and organization advisors will find the contents in this book a rich reservoir of ideas and practices for developing extraordinary results, competitive advantage and sustainable results. "

Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Spitzer’s "socialization of measurement" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. This book gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

The second edition of a bestseller, Safety Differently: Human Factors for a New Era is a complete update of Ten Questions About Human Error: A New View of Human Factors and System Safety. Today, the unrelenting pace of technology change and growth of complexity calls for a different kind of safety thinking. Automation and new technologies have resu