This book presents the current state of knowledge concerning developments in organisational behaviour and human capital management in the new millennium. It features an in-depth study among managerial staff in the manufacturing sector in Malaysia to reflect employee perceptions of organisational justice, organisational citizenship behaviour, job satisfaction and manager-employee exchanges. Specifically, it seeks to establish the relationships between these constructs to better manage human capital. With globalisation and the increased career mobility of young talents, organisational citizenship behaviour is of paramount importance in order to retain these workers. The study’s greatest contribution is its identification of key indicators that influence organisational citizenship behaviour. Knowing which type of organisational justice is salient for each construct allows the management to proactively improve conditions at the workplace. In essence, this book is intended to draw attention to those aspects of managing human capital that ought to receive the most attention, but are often overlooked in practice. In light of ongoing global challenges, it seeks to improve governance at the workplace. It offers a valuable resource for researchers and practitioners alike, as well as graduate students writing their dissertations.

This study explores the mediating roles of job satisfaction and leader-member exchange in the justice-citizenship relationship in the manufacturing sector in Malaysia. Specifically, the study examines the effect of distributive justice, procedural justice, and interactional justice on five dimensions of organisational citizenship behaviour, namely, altruism, courtesy, conscientiousness, sportsmanship, and civic virtue. As employee perception of organisational justice is likely to affect job satisfaction and leader-member exchange, this study includes these variables as mediators to enrich the understanding of the justice-citizenship relationship. Analysing data drawn from a sample of 267 employees in a range of manufacturing entities using well-established scales, results from principal component analysis and confirmatory factor analysis establish that organisational justice is explained by distributive justice, procedural justice, informational justice, and interpersonal justice while organisational citizenship behaviour is explained by altruism, courtesy, conscientiousness, sportsmanship, and civic virtue. Results of the structural equation modeling analysis reveal that organisational justice partially influences organisational citizenship behaviour, but significantly affects job satisfaction and leader-member exchange. Analysing further, the findings substantiate that job satisfaction has a significant influence on organisational citizenship behaviour while leader-member exchange has a partial effect. When introduced as mediators, the results verify that job satisfaction is indeed an important factor in the justice-citizenship relation. On the contrary, leadermember exchange is not a significant factor in the justice-citizen relationship. The findings provide invaluable implications to theory and practice.

The Oxford Handbook of Organizational Citizenship Behavior provides a broad and interdisciplinary review of state-of-the-art research on organizational citizenship behaviors (OCBs), and related constructs such as contextual performance, spontaneous organizational behavior, prosocial behavior, and proactive behavior in the workplace. Contributors address the conceptualization and measurement of OCBs; the antecedents, correlates, and consequences of these behaviors; and the methodological issues that are common when studying OCBs. In addition, this handbook pushes future scholarship in this and related areas by identifying substantive questions, methods, and issues for future research. The result is a single resource that will inform and inspire scholars, students, and practitioners of the origins of this construct, the current state of research on this topic, and potentially exciting avenues for future exploration. This handbook is designed to meet the needs of a broad spectrum of researchers and advanced undergraduate and graduate students in a variety of disciplines including management, organizational behavior, human resources management, and industrial and organizational psychology, as well as those interested in studying citizenship behavior in a variety of organizational contexts including marketing, nursing, engineering, sports, and education.

This chapter discusses about the development of the research problem based upon relevant literature on organisational citizenship behaviour (OCB) and service-dominant logic (SDL). The integrated efforts to synthesise varied literature on dimensions, antecedents (organisational justice, organisational commitment, employee participation, customer participation, motivation, personality traits) and consequences (organisational performance and value creation) of OCB and SDL lead to the identification of research gap and development of conceptual framework of the study. This chapter is divided into two sections. The first section discusses review of literature from synthesised and tabular perspective. The second section discusses in detail, the research framework of the study based on the research gap identified in the study.

This book extends our understanding of the attitudes and behaviors of teachers who improve their schools consistently and considerably. It sets out to critically analyze and examine organizational citizenship behaviors (OCB) in schools from a contextual perspective and to display the uniqueness of the concept in the context of school, its dimensions, boundaries, antecedents and consequences from a multi-level perspective. Chapters consider: understandings of teachers' OCB, its nature, components, and salience in schools personal, organizational, and cultural factors which might facilitate or inhibit teachers' OCB contributions and the drawbacks of OCB for the improvement of educational systems, schools, and educators a new conceptualization of teachers' OCB based on the unique characteristics of school and the teaching profession, and consequences for theory and practice practical tools for guiding educational policy-makers, principals, and teacher educators on how to assimilate and enhance teachers' OCB. Organizational Citizenship Behavior in Schools will appeal to scholars and researchers in educational administration, educational policy, school leadership and teacher education. It will also be of interest to supervisors, policy makers and postgraduate students in the field of education.