Discussion Questions; Suggested Reading; CHAPTER 2 The Nature of Police Work; The Evolution of Police Work; Police Discretion; Crime Control, Order Maintenance, or Social Service?; The Core of the Police Role; The Skill of Policing; While on Routine Patrol; Management Implications; Summary; Discussion Questions; Suggested Reading; CHAPTER 3 Police Goals and Systems; The Purposes of the Police; The Systems Concept; The Police Organization as a System; Summary; Discussion Questions; Cases; Suggested Reading; CHAPTER 4 Police Organizational Tasks; The Operations Subsystem.