Written by the experts at 37signals, this book shows hundreds of real-world examples from companies like Amazon, Google, and Yahoo that show the right (and wrong) ways to get defensive. Readers will learn 40 guidelines to prevent errors and rescue customers if a breakdown occurs. They'll also explore how to evaluate their own site's defensive design and improve it over the long term.

A passenger plane explodes. Eighty-three people die. One man is responsible.When a routine operation ends in tragedy, decorated ex-Royal Marine, Ryan Kaine, becomes the target of a nationwide manhunt. The police want him on terrorism charges. A sinister organisation wants him dead. Kaine is forced to rely on two women he hardly knows: one, a country vet who treats his wounds, the other an IT expert with a secret of her own.Battling overwhelming guilt, life-threatening injuries, and his own moral code, Kaine hunts the people who turned him into a mass-murderer.Can Kaine's combat skills, instincts, and new-found allies lead him to the truth and redemption?

Winning strategies from 90 top football coaches in the nation comprise this collection of knowledge and insights from many of the best defensive minds of the game. Illustrations.

Experience the thoughts and strategies of a highly successful former professional athletic coach and college athletic administrator with this excellent new source for defensive football strategies. In Arnsparger's Coaching Defensive Football, Bill Arnsparger shares his know-how, personal philosophies, and the essential details that make up a winning team, including: Basic information Run defense Pass coverage, including zone, man, and blitz Short yardage Goal line The substitution package of five, six, and seven defensive backs And much more! Special situations are covered as well-two minutes, offensive group formations, last play call, and unbalanced line adjustments. In addition to the technical aspects of the defense strategy, the mental aspects-the attitude, discipline, and motivation behind a winning defense-are presented. This is a complete defensive football coaching course packed into a single, hands-on reference. Students and athletes will learn from a master-and fans will find out what's behind the moves.

Progressive, Practical Revolver Training Defensive Revolver Fundamentals is the complete guide to self defense with the original defensive firearm: the revolver. In this authoritative guide, you'll learn: The revolver's advantage in defensive shooting. Carrying a concealed revolver. Reloading the revolver under stress. How to defend against a violent, surprise attack. Dealing with more than one aggressor. Understanding how your body's natural reaction to a surprise attack should influence your training. And much, much more! "The defensive revolver isn't an antiquated afterthought. It's a legitimate option that deserves a progressive and practical training approach, which is exactly what Grant presents in this book." --Rob Pincus, I.C.E. Training Company

How do chess players react in the line of fire? Are they able to remain calm in a storm? Defending against a threatening attack on your own king is one of the most difficult aspects to master in chess. Yet given the frequency of such offensives, it's certainly worthwhile investing a good amount of time on honing the ability to defend properly. In this valuable and entertaining book, Angus Dunnington arms the reader with all the necessary skills to be able to cope with vicious assaults on his or her king. Using illustrative games, Dunnington investigates in depth defensive ideas such as blockading, giving up material, and the timely launch of counterattacks. Read this book and defend with confidence! AS is commonplace with the renowned Starting Out series, there are an abundance of notes, tips and warnings throughout the book to help the improving player. Starting Out: Defensive Play is perfect for those who have previously honed their chess skills with the earlier books Starting Out in Chess and Tips for Young Players. "Includes all aspects of defensive play "Sharpens tactical and combinative awareness "Ideal for the improving player

Whether we are dealing with a rude clerk, our child saying, "That's not fair ," our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive - sometimes without even realizing it. Despite good intentions, we can become manipulative and controlling, even with those we love most. In this groundbreaking book, Sharon Ellison takes us to the root of our communication problems. She shows us how defensiveness functions in our lives and can lead to hurtful power struggles, outlining the six basic patterns we use: * Self-Betrayal * Avoidance * Excuses * Sabotage * Vindictiveness * Blame Using her Powerful, Non-Defensive Communication process, you can express yourself with a compelling blend of vulnerability and honesty. Learn to: * Ask disarming questions that prompt others to drop their defenses and open up * Give direct feedback to others without being judgmental * Express your own beliefs, feelings, and ideas passionately without being adversarial, so you can be heard and respected * Set firm boundaries that create security and clear expectations. "Taking the War Out of Our Words" provides us with vital tools for healing conflict, enhancing self-esteem, becoming more open and spontaneous, strengthening relationships, transforming organizations, and guiding the way toward peace in our global community.