A concise guide to effective office management. Topics include how to plan, organize, and establish controls for better results. Exercises and case studies cover leadership in the office, building performance measurement, coaching and counseling skills, and more.

For courses in medical clerical and administrative medical assisting. The authoritative guide to the skills and issues of medical office management Medical Office Management explores the skills needed to manage a medical office and the issues students can expect to encounter in the field. With over 25 years in medical office management, Malone provides expert insight into office policies and procedures, health insurance, risk management, personnel management, and legal and ethical issues. This easy-to-read text is useful as a quick reference guide for both students and medical office managers. The 2nd edition expands its coverage of Affordable Care Act policies to include value-based payment, accountable care organizations, and new technologies improving health care.

For readers of Malcolm Gladwell, Daniel Pink, and Freakonomics, comes a captivating and surprising journey through the science of workplace excellence. Why do successful companies reward failure? What can casinos teach us about building a happy workplace? How do you design an office that enhances both attention to detail and creativity? In The Best Place to Work, award-winning psychologist Ron Friedman, Ph.D. uses the latest research from the fields of motivation, creativity, behavioral economics, neuroscience, and management to reveal what really makes us successful at work. Combining powerful stories with cutting edge findings, Friedman shows leaders at every level how they can use scientifically-proven techniques to promote smarter thinking, greater innovation, and stronger performance. Among the many surprising insights, Friedman explains how learning to think like a hostage negotiator can help you diffuse a workplace argument, why placing a fish bowl near your desk can elevate your thinking, and how incorporating strategic distractions into your schedule can help you reach smarter decisions. Along the way, the book introduces the inventor who created the cubicle, the president who brought down the world’s most dangerous criminal, and the teenager who single-handedly transformed professional tennis—vivid stories that offer unexpected revelations on achieving workplace excellence. Brimming with counterintuitive insights and actionable recommendations, The Best Place to Work offers employees and executives alike game-changing advice for working smarter and turning any organization—regardless of its size, budgets, or ambitions—into an extraordinary workplace.

Modern Office * Office Management * Office Organisation * Office Accomodation And Layout * Office Environment * Furniture * Correspondence And Mail * Record Administration * Office Stationary And Forms * Office Appliances * Office Communication * Personnel Management * Office Services * Office Supervision * Collection Of Data * Presentation Of Data * Work Measurement And Standards * Office Reports And Precis Writing * Office Cost Reduction And Cost Savings * Modern Technology * Common Abbreviations

This technologically up-to-date book provides readers with a comprehensive introduction to office management, focusing on what office managers actually do on the job. The author¿s signature easy-to-read style is coupled with a presentation that systematically explores the full range of office management topics--office environment, employees, systems, and functions. Current coverage includes technological advances and their impact on office administration and management--e.g. the Internet, desk-top computers tablet PCs, DVD technology, handheld data-entry devices, USB pen drives, e-printing, Voice Over Internet Protocol, digitizing media, storage application service providers, and Six Sigma and computer misuse. Other discussions feature employee comfort trends, new techniques for forecasting employee needs, increased diversity in the workplace, benchmarking, virtual reality training, job characteristics, theory of motivation, workplace violence, new techniques of job analysis, job evaluations, small groups, new developments in heating/air-condition systems, and dealing with environmental mold. For office managers and supervisors.