This book presents a systematic overview of the development of and challenges facing e-government in Denmark.

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas.

This comprehensive review of e-government in the Netherlands examines such questions as whether the goal of reducing administrative burdens is sufficient in itself for e-government to transform public administrations. Further, how can the public sector build partnerships across levels of government?

The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.

This report shows that the development and provision of the next generation of user-focused services in the Belgian government will require the maximisation of synergies between the federal, regional and community governments and local authorities.

This comprehensive review of e-government in Hungary draws important lessons from the Hungarian experience and identifies the challenges Hungary faces in using e-government to improve government.

This is the one in a series of national e-government reviews which use a common analytical framework developed by the OECD E-Government Project to evaluate e-government policies, in order to provide international comparability and to develop an empirical body of evidence regarding good e-government practices. The publication focuses on e-government practice and challenges in Denmark, and issues discussed include: context and structure within which e-government operates; external barriers; planning and leadership issues; organisational change; common frameworks and collaboration; user-focused services; monitoring and evaluation. It also includes two case studies relating to e-government standards in the health sector; and implementation of the 'eDay initiative'.