How any business leader can create an atmosphere of competitiveness for exceptional growth When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank." Eleven years, $7 billion in assets, and 128 branches (or " bank stores" in Umpqua lingo) later, the moniker seems quite apt. Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout. Now, with a top design award under their belt, a name change (there never was a North Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse. The New York Times calls Umpqua "Starbucks with tellers." Ray Davis (Portland, OR), named by U.S. Banker as one of the 25 most influential people in the financial industry in 2005, is President and CEO of Umpqua Holdings Corporation. Alan Shrader (Moraga, CA) is an experienced writer and editor of business books.

More than 1.5 million North Carolinians today live in poverty. More than one in five are children. Behind these sobering statistics are the faces of our fellow citizens. This book tells their stories. Since 2012, Gene R. Nichol has traveled the length of North Carolina, conducting hundreds of interviews with poor people and those working to alleviate the worst of their circumstances. In an afterword to this new edition, Nichol draws on fresh data and interviews with those whose voices challenge all of us to see what is too often invisible, to look past partisan divides and preconceived notions, and to seek change. Only with a full commitment as a society, Nichol argues, will we succeed in truly ending poverty, which he calls our greatest challenge.

The rapid evolution of Charlotte, North Carolina, from “regional backwater” to globally ascendant city provides stark contrasts of then and now. Once a regional manufacturing and textile center, Charlotte stands today as one of the nation's premier banking and financial cores with interests reaching broadly into global markets. Once defined by its biracial and bicultural character, Charlotte is now an emerging immigrant gateway drawing newcomers from Latin America and across the globe. Once derided for its sleepy, nine-to-five “uptown,” Charlotte's center city has been wholly transformed by residential gentrification, corporate headquarters construction, and amenity-based redevelopment. And yet, despite its rapid transformation, Charlotte remains distinctively southern—globalizing, not yet global. This book brings together an interdisciplinary team of leading scholars and local experts to examine Charlotte from multiple angles. Their topics include the banking industry, gentrification, boosterism, architecture, city planning, transit, public schools, NASCAR, and the African American and Latino communities. United in the conviction that the experience of this Sunbelt city—center of the nation's fifth-largest metropolitan area—offers new insight into today's most pressing urban and suburban issues, the contributors to Charlotte, NC: The Global Evolution of a New South City ask what happens when the external forces of globalization combine with a city's internal dynamics to reshape the local structures, landscapes, and identities of a southern place.