Paper and electronic surveys of students and faculty have become increasingly popular in higher education research and are now used in almost all facets of assessment and planning. Yet as the demand for survey research has increased, survey response rates have been falling. Low response rates are problematic because they can call into question the validity of the results, as well as increase survey administration costs. This volume examines an array of survey research problems and best practices, with the aim of providing readers with ways to increase response rates while controlling costs. Many institutional researchers face additional demands such as administering multiple surveys over time, or administering surveys on sensitive subjects such as student alcohol or drug use. New technologies for survey administration also provide many different options. This volume discusses these issues in terms of the survey research literature as well as the experiences of practitioners in the field. This is the 121st volume of the higher education quarterly journal New Directions for Institutional Research.

Globalization, demographic shifts, increase in student enrollments, rapid technological transformation, and market-driven environments are altering the way higher education operates today. Institutional Research and Planning in Higher Education explores the impact of these changes on decision support and the nature of institutional research in higher education. Bringing together a diverse set of global contributors, this volume covers contemporary thinking on the practices of academic planning and its impact on key issues such as access, institutional accountability, quality assurance, educational policy priorities, and the development of higher education data systems.

Institutional research is more relevant today than ever before as growing pressures for improved student learning and increased institutional accountability motivate higher education to effectively use ever-expanding data and information resources. As the most current and comprehensive volume on the topic, the Handbook describes the fundamental knowledge, techniques, and strategies that define institutional research. The book contains an overview of the profession and its history, examines how institutional research supports executive and academic leadership and governance, and discusses the varied ways data from federal, state, and campus sources are used by research professionals. With contributions from leading experts in the field, this important resource reviews the analytic tools, techniques, and methodologies used by institutional researchers in their professional practice and covers a wide range of topics such as: conducting institutional research; statistical applications; comparative analyses; quality control systems; measuring student, faculty, and staff opinions; and management activities designed to improve organizational effectiveness.

In recent years, the attention of college trustees and administrators as well as the general public has turned largely to increasing positive student outcomes and cost effectiveness, while the satisfaction of faculty and staff has been viewed as a significantly lesser concern. This volume argues that positive outcomes for the entire campus can only be achieved within an environment that considers the satisfaction of all of those employed in the academy. The contributors examine various jobs within the campus community-including classified staff and student affairs administrators as well as faculty-and suggest factors that will promote job satisfaction and thereby foster other positive outcomes. They review, for example, the positive relationship between sabbatical leave and the development and satisfaction of faculty. They also explore the role of the faculty union in the satisfaction of community college faculty, the unique challenges to achieving satisfaction that face women faculty members and faculty of color, and other key issues.

The author sets forth what is known about how much students learn in college, gives recommendations for how to improve undergraduate education, and describes how universities can develop a continuing process of enlightened trial and error that will enable them to improve their performance in the future.

Intended as a toolkit for academic administrators, faculty andresearchers to deal effectively with the rapid emergence ofcompetency-based learning models across higher education, thisvolume provides practical advice and proven techniques forimplementing and evaluating these models. Drawing from a recentNational Postsecondary Education Cooperative project that examineddata and policy implications across public and private institutionsas well as an industrial setting, readers will find an inventory ofstrong practices to utilize in evaluating competency-basedinitiatives. Issues discussed include practical concerns ofmeasuring and reporting competency; the critical connectionsbetween the skills employers seek and student preparation for them;the connections between distance education, accrediation, andcompetencies; and the difficult procedure of setting appropriatepassing standards for assessments. With a bibliography oncompetency literature and a framework for creating competencymodels, this volume is an invaluable tool to researchers andpractitioners alike. This is the 110th issue of the Jossey-Bass series NewDirections for Institutional Research.

Critics of student self-reported data claim that the accumulated corpus of research documenting student learning on the basis of survey responses stands on shaky ground. This volume argues that scholarship on proper use of student self-report data is woefully underdeveloped and contributing authors offer several important insights to assist IR practitioners in identifying potential limitations associated with self-report data. Volume editors Serge Herzog, director of institutional analysis at the University of Nevada, Reno, and Nicholas A. Bowman, postdoctoral research associate in the Center for Social Concerns at the University of Notre Dame, have assembled contributing authors who are leading scholars in the field of college student self-reports. Combined, the chapters draw on data from a mix of colleges and universities, capturing student growth at different stages of the undergraduate experience, and even beyond graduation. This is the 150th volume of the Jossey-Bass quarterly report series New Directions for Institutional Research. Always timely and comprehensive, New Directions for Institutional Research provides planners and administrators in all types of academic institutions with guidelines in such areas as resource coordination, information analysis, program evaluation, and institutional management.