Negotiation Skills for the Claims Professional is a straight forward, real-life approach to negotiations from the perspective of the claims professional.Short on complicated theory, and heavy on real-life situations, this book highlights many simple yet powerful approaches to the task of negotiating with customers and even attorneys.A series of Claims Negotiation Maxims, developed by Carl Van, are outlined and explained throughout the book.The authors continually remind the reader that claims is a customer service business, and the best claims negotiators treat people with respect and concern.With their combined real-life experience of over 75 years in the insurance business, the authors have the credibility necessary to guide even the most experienced claims professional to a better understanding of the negotiation process.

Overcome DTPA defenses and win tough Insurance Code cases. In-the-trenches guidance, full case discussions and over 290 key forms. Includes deskbook digesting all Supreme Court DTPA cases.

Unlock the power of negotiation with Marta Skarbek's authoritative guide, Marta Skarbek’s This is Negotiation. Drawing from her personal journey and professional expertise, Skarbek provides an essential roadmap to mastering the art of negotiation, a skill crucial for success in every aspect of life. From boardrooms to family rooms, effective negotiation is the key to resolving conflicts, building strong relationships, and achieving your goals. In Marta Skarbek’s This is Negotiation, Skarbek demystifies the process, offering actionable strategies and insights that transform novices into world-class negotiators. Marta Skarbek's journey began with the inspiring stories of the 1970 Gdańsk Shipyard Strike, where her grandfather and thousands of workers, led by the legendary Lech Wałęsa, fought for their rights against a repressive regime. This historical struggle highlighted the enormous impact of negotiation and inspired Skarbek to dedicate her life to mastering and teaching this vital skill. In this comprehensive guide, you'll discover: - The fundamental principles of negotiation and how to apply them in any situation. - Techniques for effective communication and persuasion. - Strategies for building trust and rapport with diverse stakeholders. - Methods to manage and resolve conflicts with confidence and poise. - Real-world case studies and examples that illustrate key concepts and strategies. Marta Skarbek’s This is Negotiation is a transformative tool that equips you with the knowledge and confidence to negotiate your way to success. Whether you're navigating corporate deals, personal relationships, or everyday interactions, Marta Skarbek's expert guidance will help you achieve outcomes that benefit everyone involved. Embrace the power of negotiation and unlock your potential with Marta Skarbek’s This is Negotiation – your ultimate guide to becoming a master negotiator.