NASA's efforts in Total Quality Management are based on continuous improvement and serve as a foundation for NASA's present and future endeavors. Given here are numerous examples of quality strategies that have proven effective and efficient in a time when cost reduction is critical. These accomplishment benefit our Agency and help to achieve our primary goal, keeping American in the forefront of the aerospace industry. Unspecified Center AEROSPACE INDUSTRY; COST REDUCTION; LEADERSHIP; NASA PROGRAMS; PRODUCTIVITY; PROJECT MANAGEMENT; QUALITY CONTROL; RESOURCES MANAGEMENT; AWARDS; CLIMATE CHANGE; DIGITAL DATA; EDUCATION; PERSONNEL MANAGEMENT; PROCUREMENT; WIND TUNNEL TESTS...

Described here are the accomplishments of NASA as a result of the use of Total Quality Management (TQM). The principles in practice which led to these process refinements are important cultural elements to any organization's productivity and quality efforts. The categories of TQM discussed here are top management leadership and support, strategic planning, focus on the customer, employee training and recognition, employee empowerment and teamwork, measurement and analysis, and quality assurance. Ames Research Center LEADERSHIP; MANAGEMENT PLANNING; NASA PROGRAMS; PRODUCTIVITY; QUALITY CONTROL; TOTAL QUALITY MANAGEMENT; EDUCATION; ORGANIZATIONS; PERSONNEL...