Museum Accessibility by Design: A Systemic Approach to Organizational Change addresses the design of museum accessibility strategy, offering cases, tools and resources to facilitate its critical deployment and guide its evolution in museums through training activities.

What does museum accessibility mean today? How can it generate impact in museums and in society itself? Where should we begin to take concrete action? Museum Accessibility by Design: A Systemic Approach to Organizational Change guides readers through the process of designing a museum accessibility strategy. Real world examples, tools, and resources foster implementation. This book offers a comprehensive exploration of museum accessibility, with an up-to-date and critical survey of the discipline; a detailed, step-by-step guide on how to set up a rigorous and effective process that promotes accessibility throughout the museum institution; tools and suggestions for rethinking accessibility and usability for a diverse range of museum visitors; international case studies and best practices; and, a full accessibility training course with activities and exercises aimed at fostering an accessible mindset within any institution. An engaging and accessible resource for university students, museum professionals and researchers, this book speaks to museum professionals of all types, from those just starting out to seasoned experts looking for a comprehensive, multi-faceted look at museum accessibility.

The Art of Access: A Practical Guide for Museum Accessibility is a one-stop guide to the incremental ways your museum can build a comprehensive approach to accessibility that can be easily integrated into the fabric of your museum. Highlights include: Consultation with leaders in the field and calling on practitioners from across the disciplines (art, science, history, business, living collections) Concrete examples and specific resources Partnerships Physical/environmental access Sensory access Inclusive spaces, exhibitions, and programs Staff training and institutional buy-in Each chapter presents practical actions that any museum or cultural institution (regardless of the size, budget, or scope) can take to better engage and welcome visitors of all ages and abilities. This book will illuminate the incremental ways in which accessibility can be easily integrated into the fabric of museums, thus enabling institutions to better engage with audiences who would otherwise not visit the museum.

A history of design that is often overlooked—until we need it Have you ever hit the big blue button to activate automatic doors? Have you ever used an ergonomic kitchen tool? Have you ever used curb cuts to roll a stroller across an intersection? If you have, then you’ve benefited from accessible design—design for people with physical, sensory, and cognitive disabilities. These ubiquitous touchstones of modern life were once anything but. Disability advocates fought tirelessly to ensure that the needs of people with disabilities became a standard part of public design thinking. That fight took many forms worldwide, but in the United States it became a civil rights issue; activists used design to make an argument about the place of people with disabilities in public life. In the aftermath of World War II, with injured veterans returning home and the polio epidemic reaching the Oval Office, the needs of people with disabilities came forcibly into the public eye as they never had before. The US became the first country to enact federal accessibility laws, beginning with the Architectural Barriers Act in 1968 and continuing through the landmark Americans with Disabilities Act in 1990, bringing about a wholesale rethinking of our built environment. This progression wasn’t straightforward or easy. Early legislation and design efforts were often haphazard or poorly implemented, with decidedly mixed results. Political resistance to accommodating the needs of people with disabilities was strong; so, too, was resistance among architectural and industrial designers, for whom accessible design wasn’t “real” design. Bess Williamson provides an extraordinary look at everyday design, marrying accessibility with aesthetic, to provide an insight into a world in which we are all active participants, but often passive onlookers. Richly detailed, with stories of politics and innovation, Williamson’s Accessible America takes us through this important history, showing how American ideas of individualism and rights came to shape the material world, often with unexpected consequences.

Building an art museum represents a pinnacle of achievement in the careers of many museum professionals, architects, planners, engineers, builders, and design consultants. This comprehensive, accessible book - the first to be written from the point of view of the owner as client - introduces this important but intimidating process, covering all aspects of the planning, design, and construction of new museums and the renovation or expansion of existing facilities. Developed from a survey by leading museum professionals of thirty museums throughout the United States, this richly illustrated volume offers insights not available from any other source. It provides first-hand information on all facets of the building experience, culled from interviews with trustees, staff, patrons, and civic leaders in the museum community, as well as clients, architects, designers, and construction professionals. It examines in detail pre-architectural planning and the creation of an architectural program; selecting and hiring architects and other professionals; designing the museum; the economics of bidding, contracting, and construction management; and the realities of completion, moving in, and ongoing operations. By covering the conceptual, psychological, and emotional, as well as procedural and technical, issues of the museum architectural process, Museum Design provides a complete context for building art museums and other once-in-a-generation institutional projects. Museum professionals, trustees, volunteers, architects, consultants, and others interested in arts administration and institutional management will find it an indispensable resource and a guide, filled with conceptual, technical, andpractical knowledge previously available only to those with years of building experience.

Diversity, equity, accessibility, and inclusion in all aspects of museums’ structure and programming are top issues in the field today – and in the overall arts/culture sector. Much has been written, from various perspectives, over several decades. Yet, a lack of diversity remains and exclusive practices and inequities persist in all types of museums. A go-to resource for readers interested in learning about diversity and inclusion work in the field – past, present and future. This edited collection of the most important essays, speeches, and reports on these topics seeks to facilitate a much-needed intergenerational dialogue that builds on lessons from the past, broadens thinking about the many different facets of this complex work, and ignites inspiration for continuing to correct inequities across museums of all types, sizes, and locations. In this book compiled and edited by Dr. Johnnetta Betch Cole, who has served as both director of the Smithsonian National Museum of African Art and as the president of both historically Black colleges for women in the United States, Spelman College and Bennett College (a distinction she alone holds) and Laura Lott, president and CEO of the American Alliance of Museums, (the first woman to the lead the organization), thought leaders in the museum field present their research, analysis and work to answer some of the most challenge questions facing the museum field. Why do these problems persist? How can a new generation of museum leaders champion change to better represent the communities that museums strive to serve and engage? What can we learn from those who have been observing, experiencing, and writing about these issues?

Designing Museum Experiences is a “how-to” book for creating visitor-centered museums that emotionally and intellectually connect with museum visitors, stakeholders, and donors. Museums are changing from static, monolithic, and encyclopedic institutions to institutions that are visitor-centric, with shared authority that allows museum and visitors to become co-creators in content creation. Museum content is also changing, from static content to dynamic, evolving content that is multi-cultural and transparent regarding the evolution of facts and histories, allowing multi-person interpretations of events. Designing Museum Experiences leads readers through the methods and tools of the three stages of a museum visit (Pre-visit, In-Person Visit, and Post-visit), with a goal of motivating visitors to return and revisit the museum in the future. This museum visitation loop creates meaningful intellectual, emotional, and experiential value for the visitor. Using the business-world-proven methodologies of user centered design, Museum Visitor Experience leads the reader through the process of creating value for the visitor. Providing consistent messaging at all touchpoints (website, social media, museum staff visitor services, museum signage, etc.) creates a trusted bond between visitor and museum. The tools used to increase understanding of and encourage empathy for the museum visitor, and understand visitor motivations include: Empathy Mapping, Personas, Audience segmentation, Visitor Journey Mapping, Service Design Blueprints, System Mapping, Content Mapping, Museum Context Mapping, Stakeholder Mapping, and the Visitor Value Proposition. In the end, the reason for using the tools is to empower visitors and meet their emotional and intellectual needs, with the goal of creating a lifelong bond between museum and visitor. This is especially important as museums face a new post COVID-19 reality; only the most nimble, visitor-centered museums are likely to survive. The companion website to Designing Museum Experiences features: Links to additional visitor-centered museum information Downloadable sample documents and templates Bibliography of sources for further reading Online glossary of museum visitor experience terms Daily checklists of “how-to” provide and receive visitor-centered experiences More than 50 associated Designing Museum Experiences documents