Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, and other key aspects of reference librarianship;selecting and evaluating reference materials, with strategies for keeping up to date;assessing and improving reference services;guidance on conducting reference interviews with a range of different library users, including children and young adults;a new discussion of reference as programming;important special reference topics such as Google search, 24/7 reference, and virtual reference; anddelivering reference services across multiple platforms As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.

Given the pressures of integration and assimilation, how are people within communities able to make decisions about their own environment, whether individually or collectively? Governing Ourselves? explores issues of influence and power within local institutions and decision-making processes using numerous illustrations from municipalities across Canada. It shows how communities large and small, from Toronto to Iqaluit, have distinctive political cultures and therefore respond differently to changing global and domestic environments. Case studies illuminate historical and contemporary challenges to local governance. This book covers topics including government structures and institutions and intergovernmental relations and reaches more broadly into geography, urban planning, environmental studies, public administration, and sociology.